Customer Ratings & Reviews

The installers were professional, and efficient. I found them to be a huge source of knowledge about the tv I had purchased and did a great job explaining how to access the features of the tv.

The technician did an excellent job of installing my mounting tv stand and tv.

very satisfied with setup. great job and quickly done

I want to thank the guys for the work they did , the work was done in a timely manner, and I can't be more happier with what I had done, the guys gave me suggestions on my tv installation and offered thing I didn't think of , thanks geek squad.

Perfect installation. Neat, knowledgeable, nice. I wish I could find all kinds of contractors that are as professional, knowledgeable, and courteous as Best Buy installers. Hey Best Buy - ya ever think of getting into building entire homes?? Seriously, you'd be awesome!

I am so beyond thrilled with my TV mount. It's great quality and you can pull it out and up and down and all around! I show it off to everyone- so glad I got this. And install was easy and smooth. Highly recommend!

I like the simplicity of installation and ease of use a very solid build

Good service! Punctual, knowledgeable, and efficient.

I have to review this as amazing. The Geek Squad installers are always profession and respect my home when they install. I can’t be more satisfied than their work. Thank you Geek Squad, Best buy, and Magnolia!

well done! It was a good experience. They did a great job!

The Geek Squad arrived on time and had the new tv installed in short order. They hauled off all the boxes and cleaned up after themselves. They were very informative and I recommend them highly.

The technicians delivered, mounted the TV on the wall and setup the TV. Connected the TV to the internet etc..

Used Geek Squad to mount two tv's in the past year and both experiences were great. Very efficient, on time and friendly. Would highly recommend.

My son Patrick said the installers were awesome and did a beautiful job. Geek Squad is always topnotch.

If I could give ZERO stars, I totally would. 1. When I called to purchase and setup a mounting appointment, I was very specific in stating that my TV was 77 inches, going in drywall above the fireplace. I mentioned several times that I wanted the cords hidden behind the wall. The lady said ‘no problem’, the service includes hiding the cords. She emails me the receipt and I immediately tell her that the size of the tv she selected is wrong; she selected 55 inch and under when she should have selected over 65 inches. She tells me it doesn’t matter because they’re all the same price, so I just go along with it… 2. Appointment day is here. The window of service says between 7am-7pm. I haven’t heard anything from them all day, and when I call them at 6:50pm, they tell me they aren’t sure what happened, and that they may have to call me back in 24 hours to reschedule. I ask if they are going to compensate me for the day of work I took off as well as another day I may have to take off as well?? 3. 7:30pm rolls around and I get a call from a random number. It’s the contractor with geek squad who is supposed to be installing my tv. He’s 15 minutes away. He shows up, and he’s great! He’s kind, he explains that they are very busy due to the holiday season… I totally understand, I appreciate him putting in the OT to come and work on my home. He sees the TV and tells me the order was for a 48 inch TV, not a 77 inch TV… oh yeah, and he can’t hide the cords… WHAT??? So how am I supposed to put my electric fireplace back in the insert if the cords will be running through it? He explains to me that the lady who took my order should have told me I would need something called a power kit, and that it’s an easy installation to put that in the wall, but he doesn’t have one with him because he wasn’t given any details on scope of work I was needing. I don’t blame him, I blame the lack of attention to detail on the support staff. I essentially paid 270 bucks after taxes just to have someone come and place a few screws in my drywall and help me lift up my TV, something i could’ve done by myself in 15 minutes. Nonetheless, I was very kind to the technician at my home and slid him a tip on the side for the holidays. But I didn’t waste any time calling my bank to dispute and file a claim to get a refund for the services I did not receive.

Tech guys were very respectful by wearing masks, cleaning up after the installation, and returning things back to their original places. It was a quick and organized process. After installing the tv they learned that it was defective so we had to wait another week for installation. I do think they should stay a bit longer to explain things . Especially senior citizens. It wasn’t a pretty picture here after the team left as we struggled to input everything but we managed after our granddaughter came over to help. I like the fact though that we have help at our fingertips 24/7 by a phone call or chat on the computer. To me that’s important. Plus, I can get that same technical help with my other devices which is an added benefit.

Service agents did a fantastic job mounting a 75' TV to the wall with the TV mount I provided. They were quick and thorough with connecting and setting up the TV to the AV Receiver and Direct TV.

Best Buy’s TV Setup & Mounting service is fantastic! The technicians were punctual, professional, and knew exactly what they were doing. They mounted my TV perfectly and made sure everything was securely in place. They also took the time to explain how everything worked and cleaned up after themselves. Overall, a smooth and stress-free experience. Highly recommend!

Agents unboxed and hooked everything back up… they took the time to program our remote and show us how everything worked… all five stars!!!

Super professional and solid results. I don't trust myself to hang a TV, let alone a super thin expensive OLED, properly but these guys are pros.