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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 327 Showing 6,521-6,540 of 38,692 reviews
  • Rated 5 out of 5 stars

    Geek Squad delivery and setup is 2nd to none!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nadal did an outstanding job. I purchased a 77" LG OLED CX. He and Rickie took their time, actually had me sit in my chair so he could mark the height and got everything level and perfect. Then, if that wasn't enough, both Nadal and Rickie set up all of my apps, made sure my remote worked everything and even set my cable remote to operate with Radio Frequency so we could put the cable box out of the way and have the remote still work! Don't listen to the "experts" who tell you not to get Geek Squad Total Tech Protection. $50 for them to come and do this is well worth it! Take a bow Nadal and Rickie, you've earned it!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best Decision Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy to pay the extra fee for set up, The Geek Squad delivered and set up my new TV. AWESOME job. The guys were courteous and knowledgeable. They were able to answer all my questions about the new set-up and were willing and patient to walk me through any "new" items.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were knowledgeable and mounted our TV quickly. Both agents were very friendly. We felt comfortable having them in our home.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and quick service from the Geek Squads who I recommend with any install or connection needed in your home! They are professional and help you understand everything you're getting done step by step.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Fast and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys came to install my 75 inch tv and did it really fast. They took away the trash and box that came with the tv but at the end they didn't answer all my questions for I felt they were in a rush to get to other appointments. They do ask you how you want the tv set up and help you envision after the setup.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Strong and sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mount is amazing. Holds up a very heavy TV with no problem. We had it professionally installed by Geek Squad and it works great. Geek Squad was prompt, prepared, and professional. They did a great job, hassle-free.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek squad did ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed television mount very quickly and without incident. Had issues getting television to work after they left, originally thought it was a cable issue until discovering they unplugged two cords and not plugged them back in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks for making me Lazy for lifetime

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tb connect was great, we got wireless wall connect and geek squad agent dug a hole in wall and fixed all for us.. they have extra HDMI cable and optical cable for purchase incase u need it. Very fast and safe service. J am never mounting my tv myself again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeded expectations, professional and courteous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team was very professional in their attitude and appearance. Consulted with me on placement of my TVs and explained their decision making. Taped out where TV would be on fireplace and large walls before making holes. They were very careful with the equipment being installed and to ensure the minimal drilling of holes into walls/brick (measure twice, cut once). Wore protective covering on their feet. I had a TV that was damaged out of the box. They took care of the return/reorder and will be back out this week to install the new one. I bought the Totaltech membership and the install was at no additional cost to me. The membership is worth it if you don't want to install it yourself.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent and quick. Professional set up

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation Team is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation Team was great and professional. Did an excellent job on the install. Ensure I happy with install and understood about the use of the TV and completed the setup too.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV according to my desire. Connected the TV. There was a problem. Call Comcast. They had a problem that was fixed in two days. It was Comcast’s problem. Geek squad did everything correctly. Happy with their service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Leo and jasmyne were great at communicating!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loe and jasmyne that came to install the tv did a great job! They called, took pictures of what they were doing before they finally hung the tv. I would recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Install service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was great. Showed up on time and made excellent helpful suggestions. We were very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful and resourceful. Asked question before installing the TV mount. Showed us different options and other items to make the installation correctly. We were very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad to the rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful, knowledgeable, polite and quick! Geek squad installed my new tv and mounted it perfectly onto my wall. They gave me guidance on other products to purchase as well for optimal cable/wire coverage on my wall.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad is awesome at tv mounting.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv great experience and fast, very experienced and knowledgeable of customer questions and the service that was provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representatives mounted my TV and did necessary connections. On time service and quick. Great quality if service.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    JWB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very courteous and professional. I'm a disabled person and require added help with most things. My Geek Squad Technician readily offered assistance. I'm totally happy with the service I was provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam and Clifton are a great team. Very knowledgeable, efficient and pleasant to talk to. They set up the tv, connected the soundbar and woofer to the one remote. Made sure we had working apps and answered all our questions.

    I would recommend this to a friend