Customer Ratings & Reviews

The agents disconnected & unmounted existing TV. They then installed the new TV. Kenneth W & JB were detailed oriented with installation. Kudos to being so meticulous that the exposed wires are practically hidden.

If I could give ZERO stars, I totally would. 1. When I called to purchase and setup a mounting appointment, I was very specific in stating that my TV was 77 inches, going in drywall above the fireplace. I mentioned several times that I wanted the cords hidden behind the wall. The lady said ‘no problem’, the service includes hiding the cords. She emails me the receipt and I immediately tell her that the size of the tv she selected is wrong; she selected 55 inch and under when she should have selected over 65 inches. She tells me it doesn’t matter because they’re all the same price, so I just go along with it… 2. Appointment day is here. The window of service says between 7am-7pm. I haven’t heard anything from them all day, and when I call them at 6:50pm, they tell me they aren’t sure what happened, and that they may have to call me back in 24 hours to reschedule. I ask if they are going to compensate me for the day of work I took off as well as another day I may have to take off as well?? 3. 7:30pm rolls around and I get a call from a random number. It’s the contractor with geek squad who is supposed to be installing my tv. He’s 15 minutes away. He shows up, and he’s great! He’s kind, he explains that they are very busy due to the holiday season… I totally understand, I appreciate him putting in the OT to come and work on my home. He sees the TV and tells me the order was for a 48 inch TV, not a 77 inch TV… oh yeah, and he can’t hide the cords… WHAT??? So how am I supposed to put my electric fireplace back in the insert if the cords will be running through it? He explains to me that the lady who took my order should have told me I would need something called a power kit, and that it’s an easy installation to put that in the wall, but he doesn’t have one with him because he wasn’t given any details on scope of work I was needing. I don’t blame him, I blame the lack of attention to detail on the support staff. I essentially paid 270 bucks after taxes just to have someone come and place a few screws in my drywall and help me lift up my TV, something i could’ve done by myself in 15 minutes. Nonetheless, I was very kind to the technician at my home and slid him a tip on the side for the holidays. But I didn’t waste any time calling my bank to dispute and file a claim to get a refund for the services I did not receive.

Installed tv mounting perfectly. Very knowlegeble, answered all our questions and professional. This is the only way to go. It would have taken us hours to put this mount up with much anticipated screaming and hollering. He did it in under an hour. I felt very relieved and happy. Definitely made my day!

The agents arrived on time and installed and connected my TV in a timely manner. They even connected it to my sound bar that I couldn’t connect to my previous TV that was only a year old. I was very pleased with their service.

I like that he was there at the scheduled time. He was knowledgeable and made sure everything was working. Very satisfied.

The guys who came out to my house to install my TV mount were great they treated me like they knew me from day one not just a customer. They were very quick to install and walked me thru the process from the start to the end and the took the trash when they left.

Jared was great - he knew what to do to mount the tv neatly and efficiently. He answered all our questions and cleaned away all packing materials.

I truly can't say enough about the service I was provided. The team of Chris and Kattie called when they were on the way, explained the process and knocked out the installation very quickly, leaving no mess, and explaining the setup, and how to use my new TV. During the process, another team assisted helping with the TV, they were Mathew and Kenny. I explained to Mathew what I wanted to do in 2 of my other rooms at a future date, and he explained to me that it would be no issue and fairly a quick and simple process. I can't say enough about all of them, very friendly and professional the entire time. HIGHLY RECOMMEND!!!

I work with the Geek Squad techs all the time. It's a pleasure to do so. These guys were fast, focused and fun to work with as they quickly addressed the situation and set about locating, mounting and adjusting my 65" TV. It looks great!

The agent was very professional. He gave his opinion on how to best install and then asked what I wanted and we discussed the differences and very professionally explained the pros and cons. I would definitely use that technician for any of my installation projects in the future.

Tech is skilled, thinks on his feet and a problem solver. Was only surprised by the price. Web site pricing should be more transparent. Feel like the charge should have been $100 less.

The guys uninstalled the old tv and removed the mount, took out new tv and installed the mount and had it mounted and operational in no time.

Professional personnel and willing to help and assist..., Plus + made it look simple!!

The guys were amazing. Came in quick got everything set up and explained to me what will be happening where the tv would be put and got it done within the hour.

This a quality item, I can’t believe how inexpensive it is. I bought a 55” LG television and I looks great not a big ugly piece of metal on my wall. Geek Squad installed. It and the gentlemen from Geek Squad are and we’re very professional.

JASPER and his partner were wonderful, and did a perfect installing job for my new Samsung 43inch Smart TV. My old TV was very heavy; however, the men were somehow able to remove the TV and take it away. I was so grateful-----

The agents mounted my TV. They were very knowledgeable and friendly and provided excellent customer service. Very happy with the services received.

I am very grateful the technician to put my TV on the wall with really great very patient very courtesy. Thank you so

I thought I’d left a review. Obviously, I didn’t. The two “gentlemen” that installed and mounted my new 55” Samsung tv were excellent. On time. Professional! Excellent job, with no issues. They even took the trash.

Geek Squad moved my mounted 65 inch oled tv from an upstairs location and remounted it downstairs, and they mounted and hooked up a Sonos Arc sound bar. They were very careful and efficient throughout the process. I would hire them again. Quality work.