Customer Ratings & Reviews

The Geek Squad mounted my 85” TV with wireless cable box and two gaming systems. Everything looked and operated perfectly when they were done. And, they were in and out again quickly. Thank you for another job well done, Best Buy!

The Geek Squad did a fantastic job of installing and setting up my new tv. They were professional and so helpful in explaining my set-up options and how everything worked.

Not sure who I am giving review on... If it is Best Buy & The Geek Squad and Total Tech Support staff think I Love them! Always there. Always helpful. Not so happy with third party contracted out individuals. On the two occasions they came to my house, first to install the 75” Hisense TV, and second, to correct a sagging mount, they were not nearly as friendly or helpful. First visit, was told to expect them to help setup TV and show me how to operate. Problem was internet services guy was late, and installing their service while TV was being mounted. If the TV installers had waited just five mins, they would have had the time to finish their job by completely setting the TV up for me (this is my first Smart TV & I knew nothing about them) and they could have finished the service that I expected to receive. But they ran out the door as soon as they could, w/no explaining. Then today, because TV was drooping to the right so bad, and I had to wait for several weeks to get another set of contracted guys to come out, it was even worse. The main guy had to keep calling “someone” sending pics and asking how to do the job. They made a mess, physically, because they had to reposition the mount, drilling several holes, scratching paint off my wall where they kept “dragging” the edges of the TV along the walls, didn’t have to correct tools, (I had some I loaned them), took FOREVER, and when they so called “finished” it was no better than before! I had worked for days positioning the modem, cable box and power supply strip so they could be mounted to the back of the TV w/only the cable cords showing and they were supposed to put a cable cover on, which I provided. Too long of a story, but they made a Complete MESS of the cables when they reattached everything to the back and the TV still dropped on the right side. All the work, time, and mess for nothing! When I gently complained, they just said, “that’s the way it would have to be.” I starred at them as they flipping said, “Is there anything else we can do, because we need to get to our next job?” I basically said “You didn’t repair the problem you came to repair,’” and then I watched them turn, say goodbye and walk out the door! I stood in shock for a few mins - then called Best Buy’s Total Tech Support guys, told them everything that happened and they have promised to get someone else to come and take care of this situation. I am trusting that they will.

The installation guys were great. I am super picky about things being level and centered, etc, and they not only didn't act annoyed but were SO nice about making it perfect.

Geek squad connected everything, mounted the tv and sound bar on the wall. went through the remote carefully pointing out the most important buttons. Everything went smoothly and is still perfect. love our new tv and soundbar.

Quick and professional. The group of staff installed the tv mount on tiled surface and shared good knowledge with me. Really nice guys

I am very grateful the technician to put my TV on the wall with really great very patient very courtesy. Thank you so

Josh and Chad were the ultimate professionals.They were very competent and installed the TV, exactly the way I wanted it and completed the setup. If there were more than stars I would give them an even higher rating

Everything was very professional and courteous. It was definitely worth having a professionally installed.

the wall installation was great It was done fast and professionally. Unfortunately the sound bar could not be used and we will have to purchase another sound bar

Very professional and knowledgeable. They did a great job installing our new television. No wires showing, very nice job.

Techs were great! Quick, professional, and took the time to walk me through everything. Great job!

The geek squad team did a great job getting this installed & getting the tv put up. I've done this one time before and they did a great job then too.

Aaron and Rolando helped install the tv mounting to the wall and installed the ring alarm cameras. They were awesome. Went above and beyond. Really appreciate their professionalism and great service!!

I thought it was excessive to charge the amount you did when all they had to do was swap out two TVs. No mounting was needed. They also tuned the harmony.

The tv was mounted and is working well. Unfortunately they were unable to connect the tv to the sound system

Guys mounted the TV and connected all my devices. Had some trouble with the optical connection, but finally figured it out

Geek Squad installed/mounted our TV to our brick fireplace wall, and did so in a prompt and professional manner, by explaining every step of the process. They respectfully wore their PPE the entire time and did so with no complaints.

Chris was outstanding his service, very humble, polite, answered all of my questions & gave me the comfort feeling to not worry of hanging a large Tv

Chris and his associate were great with setting up the television in my home. Great job fellas! They were quick and efficient and very helpful with showing me how to use everything.