Customer Ratings & Reviews

The TV installers were great. They delivered 2 TV’s and mounted the one above the fireplace with no problem. They also unpacked the 2nd TV and hooked that up as well. The delivery was within 2 days of the purchase and the installation was quick and painless as well.

They were great polite and got everything set up quickly and efficiently

Josh and Chris did a great professional job mounting my t.v and organizing my mountain of cable wires.disposing of my old t.v.I can't say enough about what a wonderful job they did

They mounted my tv and set up all the controls. It was done very quickly and did not make a mess.

We are really enjoying are great new TV! The color is bright and true. We love having it wall mounted. That enhances are viewing experience. We highly recommend this TV!!

The Team was very professional and had our TV mounted and installed perfectly. They removed the broken one and recycled/disposed of it as well.

We could’ve never done this on our own! So glad we had Danny, a true professional. Don’t try installing on your own, hire the experts!

Love Geek Squad installation. The agents were on time, efficient and super friendly. They installed my TV and connected it to all my devices. They showed me how to use the different functions and removed all debris.

Not sure who I am giving review on... If it is Best Buy & The Geek Squad and Total Tech Support staff think I Love them! Always there. Always helpful. Not so happy with third party contracted out individuals. On the two occasions they came to my house, first to install the 75” Hisense TV, and second, to correct a sagging mount, they were not nearly as friendly or helpful. First visit, was told to expect them to help setup TV and show me how to operate. Problem was internet services guy was late, and installing their service while TV was being mounted. If the TV installers had waited just five mins, they would have had the time to finish their job by completely setting the TV up for me (this is my first Smart TV & I knew nothing about them) and they could have finished the service that I expected to receive. But they ran out the door as soon as they could, w/no explaining. Then today, because TV was drooping to the right so bad, and I had to wait for several weeks to get another set of contracted guys to come out, it was even worse. The main guy had to keep calling “someone” sending pics and asking how to do the job. They made a mess, physically, because they had to reposition the mount, drilling several holes, scratching paint off my wall where they kept “dragging” the edges of the TV along the walls, didn’t have to correct tools, (I had some I loaned them), took FOREVER, and when they so called “finished” it was no better than before! I had worked for days positioning the modem, cable box and power supply strip so they could be mounted to the back of the TV w/only the cable cords showing and they were supposed to put a cable cover on, which I provided. Too long of a story, but they made a Complete MESS of the cables when they reattached everything to the back and the TV still dropped on the right side. All the work, time, and mess for nothing! When I gently complained, they just said, “that’s the way it would have to be.” I starred at them as they flipping said, “Is there anything else we can do, because we need to get to our next job?” I basically said “You didn’t repair the problem you came to repair,’” and then I watched them turn, say goodbye and walk out the door! I stood in shock for a few mins - then called Best Buy’s Total Tech Support guys, told them everything that happened and they have promised to get someone else to come and take care of this situation. I am trusting that they will.

The two installers that came out to hang our tv did a great job. They noticed right away we needed a different mount because of how our outlet was placed which they sent someone to get. They were here for 2-3 hours, worked great together and centered it perfectly on the wall.

The geek squad mounted my tv and did a great job! Very careful and made sure everything was done properly. Thank you so much!

Well I had 2 things done in 2 different locations. First in Hialeah Florida, wow this was a “Crew”. Awesome. Second was in Bronx, they we’re good as well. It’s just the first team awesome me. Question who can I talk to, in order to place a big complaint????

Great Service! The Geek Squad mounted my TV perfectly, excellent job and fantastic Customer Service, thank you!

Geek squad connected everything, mounted the tv and sound bar on the wall. went through the remote carefully pointing out the most important buttons. Everything went smoothly and is still perfect. love our new tv and soundbar.

They came and knew exactly what to do and gave recommendations when asked. They cleaned everything before they left. Great experience!!! If only every company worked as well !!!!

The Geek Squad mounted my 85” TV with wireless cable box and two gaming systems. Everything looked and operated perfectly when they were done. And, they were in and out again quickly. Thank you for another job well done, Best Buy!

the guys came in and took down my old tv and removed the bracket and rehung my new tv. they were very professional and respectful of my property. great people

The technician was one that I would highly recommend to everyone. Efficient with accuracy, and knowledgeable. Showed much respect in our home!

The agents were outstanding, professional, courteous and very knowledgeable. They took the time after the installation and set up to instruct or guide me in the use of my new LG TV. Thanks!

These two were very professional, very clean and very quick. They had my 85 inch TV up on the wall in 20 minutes.