Customer Ratings & Reviews

Agent mounted 5 TVs in different rooms. All of them looked great afterwards. Wires tucked in nice and neatly. Agent was friendly, professional and efficient. I will never do any of this work myself again!

The Geek Squad crew were great! They were very professional, friendly and knowledgeable. I would recommend them to setup your new television set.

The agents were on time and they mounted my tv perfectly. They verified the spot I wanted and cleaned up any dust left behind.

Normally I’d put the TV up but I’ve been busy and just wanted to get the bracket and TV up. Glad I used the Geek Squad. Kind, fast and knew all the ends and outs of hocking up and setting up the Samsung QLED Smart TV I purchased. No stress setup!

The guys called to let me know they were on the way. They came in explained what they were going to do and went to work. They mounted a 75 inch TV, had all the connections done, TV programmed and operating from one remote. They answered all my questions.

The two Geek Squad agents showed up on time as scheduled, they explained everything to me and answered all my questions before they mounted my tv over the fireplace. The G.S. agents setup and programmed my tv and soundbar, once everything was done they also removed and took away all empty boxes. I would highly recommend the Geek Squad to install and setup your entertainment system.

wanted new tv to be wall mounted figured get the best people to do the install BOY was i PLEASED they arrived on time did a very neat and professional job on install explained everything to me was very courteous and handled all questions to my satisfaction

the agents mounted and installed my TV just the way i ask the agents were very kind and patient with us old folks, they made sure we understood it's operation

They were on-time and proffesional. They mounted the TV just like I wanted.

The Geek Squad did a wonderful job.. from the moment they entered my home, with the 75 inch TV, mounting it, setting it up and taking the big box with them...

The agents came early, quickly assessed the situation, and mounted the TV quickly and professionally. I think it took them only about 15 minutes, which was faster than it took me when I tried to mount my own TV.

The Geek Squad member was incredibly helpful. Got the tv up very fast and helped me get through the set up!

After a “no show” first appointment, an installer showed up to install a Samsung frame tv the next day, but said that we needed to go buy a bracket. This was our second frame tv and the first one did not need a bracket. That afternoon another installer came saying the bracket was in the box, but he couldn’t find it. The next appointment, the same installers who had come the first day, came back and they repeated that we needed to go back to Best Buy and get a bracket. We went to Best Buy to the Geek Squad help desk and spoke to a manager, who was knowledgeable and kind. He cancelled the order and redid it. A week later another installer came and removed the first tv, still in the box, and brought in the new one. He immediately found the bracket, which was in both the original and new the box and quickly and efficiently installed it. Unfortunately, the TV did not work. He went to his truck and got the original tv, which he installed and successfully got it working. The Geek Squad explained that they had been short handed and used outside contractors, who had admitted to us that they had never installed a flat screen tv. To add insult to injury, we tried to exchange a tan frame for a white one. A very rude woman with purple hair said that she would not exchange the frame unless we returned the tv, since it was a bundled sale. That would have required us to figure out how to take the tv off the wall. Obviously, she knew we couldn’t do that. We are in our 70’s and didn’t even have the box anymore. I would like to repeat that the Geek Squad direct employees were excellent. Their manager was excellent. as was the Best Buy sales manager. My complaint relates to contracted installer and the rude purple haired female manager at the Myrtle Beach store. If we ever purchased from Best Buy again, which is unlikely, it would only be because of the professional Geek Squad employees that we dealt with.

Mount my tv connect my tv and added my antenna very efficiently

The guy that delivered and mounted my TV was phenomenal. He paid great attention to detail and made sure I was happy with the mounting and set up before he left.

Outstanding service! The agent installed my TV and in wall cable management with awesome professionalism. Would definitely recommend to my friends.

great job was really impressed liked the cleanup. Good job

Big shout out for the Agent who came today for mounting the TV. He has great knowledge, pleasant personality and super helpful. Would love to have him visit again if any other problem arise. :)

Great selection and service. Staff was very knowledgeable and user-friendly. Install team was awesome! Quick, easy and neat. Very polite, knowledgeable and focused. True professionals!

I utilized this service due to a tv swap. I wasn’t looking forward to trying to mount the tv myself so I opted for this service. I’m thankful that I did. They did a great job and had it adjusted perfectly.