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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 349 Showing 6,961-6,980 of 38,688 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Leo and jasmyne were great at communicating!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loe and jasmyne that came to install the tv did a great job! They called, took pictures of what they were doing before they finally hung the tv. I would recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Very Professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was awesome. The gentlemen mounted my television and showed my daughter and I how to set the up our television. Everything is so high tech it was a little challenging. I received a phone call right before they arrived and everything was done in under 30 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Happy with the installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation and answered all of our questions. They were courteous and on time.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bestbuy team was very professional. They answered all of my questions and did a great job installing my Sony tv. They also moved my downstairs tv to a better position. Thank you guys.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    You left me only half way set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was mounted to my wall well, and I am able to use it. However, I bought a sound bar and speaker as well, along with something to hide the wires. None of these things were set up by the tech. They are still in the box, the wires are exposed. I went to Best Buy to have these things taken care of and was told it would cost me over $300. I decided to take care of it myself. I was hoping my handyman would do it, but he has been sick for the last week, and I don't know when he will be well to do this last little bit - drill 2 holes - so the sound bar can be mounted. I feel very frustrated with the whole situation. I don't know what to do.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    The geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was excessive to charge the amount you did when all they had to do was swap out two TVs. No mounting was needed. They also tuned the harmony.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional, courteous and totally upfront about not needing some items I purchased (in-wall cable concealer, didn't need it because was for a Samsung Art tv). They were open to explore my request for a particular install (needed the cables run elsewhere), but were also upfront about why they weren't able to do it. I recommend TotalTech because install for both TVs I purchased was free.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks Squad did a great job mounting my TV for me. They made sure to discuss with me everything that was going to be done, as well as everything that was done. They made sure it was extra secure and safe, as well as centered and level.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great professionals

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my new 75in tv installed and the guys were quick and helpful. Definitely would have Best Buy install more.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely professional & helpful. Offered advice on what I needed going forward if any issue should arise.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Best Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that installed out TV's were prompt, professional and went above and beyond. Not only did they install our preexisting TV's but connected them to the internet and helped install sound bars that we already had.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad agent was efficient and expedient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was a welcomed professional. He was polite and respectful as well as very efficient in his profession. He installed my TV, set it up, had it working well and told me/showed us everything we needed to know. It was a good experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service, knowledgeable professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew was on time, friendly, and helpful - the two guys knew exactly what they were doing and explained the process along the way. Mounting was done perfectly, very happy with the service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was professional, knowledgeable, And mindful of my property. The boys did an excellent job

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Installs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were 3 tvs to hang on the wall, along with a couple of sound systems and then some! Those guys did a phenomenal job

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installation crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted TV quickly and explained all of its features clearly. In addition, the reviewed the importance of making sure I didn't accidentally purchase one of the streaming services that i didn't want.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    10/10 would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who mounted my TV was fantastic, professional and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    New tv for family room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steve was great! Extremely professional, and knowledgeable. He did an amazing job, and made sure that we were completely happy with the install

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad professional installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents dismounted my old TV, mounted my new TV, connected the components, set up the TV software and cleaned up after the installation. The agents were professional, knowledgeable and very supportive throughout the visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Services\

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed and set up my TV. They were knowledgeable, friendly and made sure I was happy before they left.

    I would recommend this to a friend