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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 350 Showing 6,981-7,000 of 38,692 reviews
  • Rated 5 out of 5 stars

    Awesome technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were so patient and very respectful. They explain everything about the installation and made some suggestions to have a better view and clean wall for the tv installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installing team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men were courteous, knowledgeable and extremely helpful in the installation and explained all facets of the operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely recommend. They were very considerate. They did a great job. We will definitely have Best Buy do the installation again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    75" 4K TV Home setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Installers were personable, they explained the setup step by step and answered all my questions. They also help me set up the TV's Google apps.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who set up my TV were fantastic!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a good job mounting our new 55 inch TV and setting up the apps we use. They arrived on time and performed the service in a timely manner.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick, professional, informative!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David was great! He arrived on time, notified us when he was on the way. Covered his shoes before walking on our floors, install was quick, he was patient and knowledgeable. David took his time explaining every detail, wonderful experience!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Wall mount install, perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys that came and installed my Sanus wall mount were very efficient and very quick and made sure it was installed exactly where I wanted it, they were perfect! I highly recommend using Geek Squad if you're looking to install a wall mount!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were 2 technicians installing my TV because its a 75 inches TV. Very professional and efficient as always. They also helped to setup my TV and cleaned up the area. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    55" TV installation ,above fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were fast, efficient and neat. Everything worked as it is supposed too, so couldn't ask for anything more than that

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers from Geek Squad were awesome. Great communication before the install, professional and courteous when they entered my home. They did a perfect job on the install, went over all the feature while completing the initial TV set up. Fast, efficient, and cleaned everything up before they left. They made certain I had no unanswered questions. Happy that I decided to have them do the delivery and install on this fantastic TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, quick, and experienced.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents (i forgot their names unfortunately) who came to mount a 75" TV suggested a different mount from the one I bought. They were quick at their job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Service big Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team is professional and does a great, quick job. Explained everything.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Pro big screen mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flawless mounting of the big screen over the fireplace. These guys were on time, polite and total pros. Would have ruined my whole day trying and these guys were done in minutes. Plus they liked my dog! Thanks geeks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys were here on time, went right to work and within minutes my 75 inch tv was mounted and fully hooked up to my existing surround sound through a new receiver. All features were demonstrated and explained to me!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad good at their skills

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and knowledgeable in their skills.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Perfect as always!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Geek Squad several times, both appointments went very well. They are knowledgeable and curtious. They take their time, answer every question, making sure you are happy.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed my TV efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were were great! They followed Covid-19 safety guidelines (i.e. wore masks and wore plastic coverings on their shoes) and they were helpful answering all our questions. I would highly recommend them to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I r8 8/8

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality picture and sound for the price. All smart tv functions work perfectly on the wifi Installed professionally and well. Friendly service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best store in the world

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some difficulties and Jacob from customer service took care of everything and the outcome was awesome. Never in my life had such TLC and service to become a Súper happy customer. They are awesome and all my needs for me personally or for my home will be purchased at Best buy no matter the price, it’s all about Customer Service and they have it all.

    I would recommend this to a friend