Customer Ratings & Reviews

Best Buy installer showed up late, but he called to say why so that was fine. He was very professional and did the job quickly and effeciently. Did thorough cleanup. Very courteous. Helped to set up the functions and explained how to use the remote.

The agent provided us with a professional, timely, expert TV mount installation and even vacuumed up the work area afterwards leaving no debris behind. The Geek Squad has consistently provided us with outstanding service.

The guys were prompt and very pleasant. Installed and set up the new TV in no time. Made sure the remote was working and set up the cable and all the streaming services so that everything worked exactly as with the old set.

Installed with such professionalism. They were very knowledgeable of what they were doing.

Everything was done great just had to switch out tv the photo one did not fit mounted on the wall so they took it back I believe still waiting on a refund on it as well!

The guys were great. On time, friendly and professional, consummate representatives for Geek Squad and Best Buy. Thanks for being so good in hiring terrific people.

The two installers were great representatives for Best Buy. They performed the install quickly and with no mess. They answered all of my questions.

My Sony os AMAZING!!!! The Quality is absolutely wonderful. The picture and colors are so Vibrant and Clear as well as true to life ….. I would definitely recommend

Roger and assistant were great! Very professional!

The guys were excellent, very nice as well. My wife is unhappy though with the height, she wasn’t included in the decision making before install, so now she wants it lowered a little more. But otherwise they were quick and efficient.

Another perfect TV install (TV, sound bar, brackets) for a Samsung in the master bedroom. Knowledgeable and polite tech guys!

The Geek Squad crew were great! They were very professional, friendly and knowledgeable. I would recommend them to setup your new television set.

The Geek Squad agents mounted my 65” TV on the wall and ran the cord behind the drywall and connected my devices. It looks perfect. They were very professional and answered all my questions. As usual, I was very pleased.

Awesome service, came in with all the tools, explained everything step by step! Will use this service again!

After a “no show” first appointment, an installer showed up to install a Samsung frame tv the next day, but said that we needed to go buy a bracket. This was our second frame tv and the first one did not need a bracket. That afternoon another installer came saying the bracket was in the box, but he couldn’t find it. The next appointment, the same installers who had come the first day, came back and they repeated that we needed to go back to Best Buy and get a bracket. We went to Best Buy to the Geek Squad help desk and spoke to a manager, who was knowledgeable and kind. He cancelled the order and redid it. A week later another installer came and removed the first tv, still in the box, and brought in the new one. He immediately found the bracket, which was in both the original and new the box and quickly and efficiently installed it. Unfortunately, the TV did not work. He went to his truck and got the original tv, which he installed and successfully got it working. The Geek Squad explained that they had been short handed and used outside contractors, who had admitted to us that they had never installed a flat screen tv. To add insult to injury, we tried to exchange a tan frame for a white one. A very rude woman with purple hair said that she would not exchange the frame unless we returned the tv, since it was a bundled sale. That would have required us to figure out how to take the tv off the wall. Obviously, she knew we couldn’t do that. We are in our 70’s and didn’t even have the box anymore. I would like to repeat that the Geek Squad direct employees were excellent. Their manager was excellent. as was the Best Buy sales manager. My complaint relates to contracted installer and the rude purple haired female manager at the Myrtle Beach store. If we ever purchased from Best Buy again, which is unlikely, it would only be because of the professional Geek Squad employees that we dealt with.

Very professional and good they were in time and quick

The installer was prompt, polite and asked all necessary questions before installation. He clearly knew what he was doing and explained my choices for mounting location based upon the wall studs.

He installed my 2 TV mounts & didn't leave until EVERYTHING was figured out! He went above & beyond what I was expecting.

Amazing fast and knowledgeable crew. Super happy to have them quickly install the new tv and all components

Dillion was great, he mounted 2 TV's and did a fabulous job. I will always ask for him.