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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 367 Showing 7,321-7,340 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Mount - Excellent Service - Timely Arrival

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent install. The techs were courteous, sent a text prior to arrival, and on time. The install was completed in under an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Erin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech's that came were amazing. They did a PERFECT job. Explained how to use the TV and cleaned up everything. I would recommend to everyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damian and his associate did an outstanding job installing TV and wall mount bracket. Very professional!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Work performed was great but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the Geek Squad arrived (on time) he was not aware that the TV needed to mounted on my wall. His instructions only said TV set up in home on TV stand. He made a phone call to correct the issue and ultimately mounted the TV on my wall with no issues. Very pleasant and did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad TV install Effective n Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Work once the crew arrived. Fast Efficient Set up Under 30min. Very Productive n Professional

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Great installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers for both the TV and the Soundbar were contracted installers. They did a great job with both installations. Showed up on time, were knowledgeable about the product and completed the installations in a timely manner. They were very interested in making sure we were satisfied with the installations.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Job Paul

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul did a great job hanging the tv and shelf. He has a great attitude and extremely knowledgeable. All wires hidden and all works perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I purchased the delivery and set up. 77” TV is not small nor light for one person to handle without risk of dropping it. Not only was it delivered, mounted and fully set up but they cleaned and made sure to explain the features of the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    New installations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that set up my tv and surround system were very professional, friendly, and took time to answer any of my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    Did What They Came to Do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I was given a BETWEEN 12 and 4 pm window of arrival, at 11:51 am, I received text saying they were 5 minutes away. At 12:02, I asked for 10 minutes to get myself appropriately dressed (just out of shower) and at 12:03 Zach says they had already been there 10 minutes and couldn't wait! The whole ETA notification process was rushed, inconsiderate and disrespectful. However, since I made it to the door and they were able to proceed, I was satisfied with the overall setup and install to my floor TV stand.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job mounting my TV. They taped the area the TV would hang, to make sure we were happy. Then verified everything was working with the devices attached to it. It looks great and I am grateful for their service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome installation job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an excellent job mounting my TV over tile above my fireplace. They were very careful and did a good job cleaning up too. I can’t recommend them enough.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Wall Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians did a great job in installing my wall mount so the tv wouldn’t be affected by light from the windows.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed my 85 in Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very informative and helpful. They had some challenges installing my 85 inch due to a bulkhead but they figured it out and it looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad got my TV installed fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys did a great job removing our old TV and installing the new one using the existing wall mount bracket

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Brown

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work was well done it didn’t took long and they was concerned about the virus they wear facmask and protected shirts they was well respected and did a great job l would recommend anyone to them great job

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are fantastic, i can mount a tv just fine but they do it fast, they do it right, and with totaltech it didnt cost me a penny

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech support is worthy it people. You get TV installations and other benefits. You must have this service. You save a ton of money as well. The professional work that Geek Squad does makes it worth the additional purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are completely satisfied with the install and set up for our tv. Very professional and eager to get everything just right. These guys know what they are doing. They made sure we knew how everything worked since this was our first Smart Tv. SONY XBR65X900E

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wise decision by Geek Squad to not install the TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer would not do the install because the installation would not have been stable and safe. He cheerfully packed the TV and mount up and gave me full credit for the TV, the mount and installation cost. I will definetly patronize Best Buy again. Thanks

    I would recommend this to a friend