Customer Ratings & Reviews

The agents were timely, expedient, knowledgeable with a tutorial and cleaned up afterwards.

On time and professional. Completed the task and a few other extra things i asked them to complete

Love the service from the geek squad. They mounted my new tv and set up my roku. They were both nice and professional and the installation was fast enjoying my new TV

They’re knowledgeable and i would greatly recommend getting their services especially installing an 85 inches TV to a wall mount bracket.

I used the Best Buy “Tech Package” for $150 to have my Sony Bravia 75” TV mounted by Best Buy’s Tech team in a dedicated cutout above a custom fireplace build. Best Buy’s installers worked hard to find the mounting studs behind this custom wall and got the mount secured and tv hung properly. A job well done by their team. Also worth noting is that I had 4 other tv’s to mount in my home and with the “Tech Package” Best Buy will mount those for $50 a piece. Pictures are included in this review so customers can see their work. Last but not least a “thank you” is in order for my contractor and his team for completing this custom build from nothing but a drawing.

They were on time and they did what I wanted. I was amazed at how fast they were done with the whole thing. But then again I had installed the electrical outlet and ran cables in the wall.

The Geek Squad Tech was great! He was very knowledgeable and recommended the larger TV wall mount than the one I ordered. He installed my 50” Toshiba Fire TV I just purchased at Best Buy with the TV wall mount. He was very honest and excellent service!

Excellent service...very professional. Answered all questions.

Bang up job mounting my new Frame TV. The guys were knowledgeable, courteous and helpful.

The guys were very friendly and helpful considering the fact i am a perfectionist. I’m extremely happy with the mounting service, i had a very small space to work with it and they did it perfectly!

Love the warranty - total tech all day! It’s really the best knowing your products are all covered and you get free tv mount.

Very quick and very efficient. Job well done. I will definitely use them again for this type of service.

Courteous and respectful and knowledgeable and cleaned up after themselves great job

The installers listened to my request for television placement which left adequate space for our sound bar. Careful and thorough installation and setup of our new television was greatly appreciated.

Very good work and then they coming on time thank you

Melvin and another gentleman came to my home to hang my television on the wall they were friendly courteous and very accommodating. I had purchased a braket for the wall but it wasn’t quite wide enough and luckily they had one for me.

Fast and efficient tv mounting. They went the extra mile and installed my speakers into my receiver. Turned out that the sound from the rear speakers was terrible and i had to disconnect the whole thing. Plus, since they spliced the wires, I was not able to set up the whole surround sound I had previously had upstairs. So the sub, sound bar and rear speakers were useless to me and mi had to buy a whole new sound bar. Now i have wires running all over the wall and does not look like it was professionally installed at all.

The installer was first class. Did a great job… highly recommend

The gentleman that installed the TV was very professional and extremely helpful

We were so excited when Geek Squad arrived to install our new television. Everything started out well - they sat us down and marked where we would like the television. Then they told us it would be loud and we might like to leave the room for a bit. Our setup was fairly simple - we already had the outlets on the wall - we just needed the TV unboxed and mounted. After they had the TV mounted, they had us come back to go through some of the setup. This is where things grew uncomfortable. One of the installers was glued to his phone. I had to ask the other to look away while he instructed me to input passwords for my various accounts. The installers were supposed to walk us through the features of the television. This part was done very quickly and not terribly well. For example, they asked if we wanted the camera installed. We asked what features the camera offered and they told us it was there to "spy on you." It turned out that the camera has multiple features, including adaptive brightness and contrast, auto-sleep when no one is in the room, and alerts if you are too close to the TV. They would not connect other devices as "it wasn't in the work order," which meant the promised cable management did not occur. The only cable connected was the power cable for the TV, which we later realized was forced under the mounting bracket instead of using the cable tie on the TV. We had a difficult time easing it out. This is not cable management. They took the TV box and we waited for them to return, assuming we had to sign paperwork. They were gone. They left a huge mess - drywall dust all over the mount, baseboards, and floor; fingerprints on the TV. We cleaned up and later finally sat down to realize the TV was too high. We went to pull out the TV mount to compare to the location of the outlet and realized they must have assumed the TV had the mount in the center because the TV was ten inches higher than we discussed. We also noticed multiple holes - they left 5 popped screws, two were left sticking out of the wall (the others still under the paint but bulging). They only installed 4 screws, ignoring the holes in the vertical bars which were meant to be used. The fact the mount was installed with fewer screws and on top of the outlet caused the drywall to bulge which pushed the outlets away from the wall. The mount itself was not even flush with the wall at all four corners due to being over the outlet plate. Furthermore, because the mount was on top of the outlet, the TV cannot be fully recessed - the plug will always be in the way. There was a "goodie bag" left on the couch; this contained panels that should have been installed on the back of the television, additional screws that should have been used on the mount, the metal feet for the television, the camera, and more - all tossed in the same oversized bag. We called to explain the issue and set up an appointment for another member of Geek Squad to come out to review the damage and determine what could be done. They sent out the same duo, who got defensive. The main guy told us we wanted it that high (we didn't, the second guy finally admitted to it), that the mount will never fully recess anyway (it will if there is nothing blocking it), that "this is what walls do" (strongly disagree), and that "you can just paint over the holes" (that's not how holes work). They decided to unmount the TV and wanted to mount it elsewhere; we requested they leave it off the wall until the damage could be reviewed. They left another mess and departed. Once the mount was down, we identified that they had drilled extra holes, clearly not measuring appropriately during the initial install. We contacted Best Buy again; at this time, they opened a claim with Sedgwick and told us we could call again to reschedule the mounting once the repairs were done. We spent a few weeks working with Sedgwick and various contractors to get quotes before we all agreed on one contractor to perform the repair. Sedgwick reimbursed at that amount and the wall was (mostly) repaired - there is still a bit of a bulge by the outlets, as there is a metal plate behind it that could not be better secured without a larger effort (and dollar amount). After the repairs were completed, we contacted Best Buy and explained that we no longer felt confident about proceeding with this install and would like the service reimbursed. We were then passed along to another department and had to explain again. We were told we would hear back within 24-48 hours. A week later I started again. The first customer support agent directed me to the Geek Squad contact page and disconnected. I went through all this again for a fourth time and heard the same thing - 24-48 hours for a callback. I finally received the callback today and the Geek Squad agent informed me that since a Sedgwick claim was opened, they no longer handled refunds; if I wanted the mounting service refunded, I needed to include that in my Sedgwick claim. I explained that Sedgwick only handles the damage repairs and that we were told to work with Best Buy after the repairs were complete. He told me he could do nothing at this point. I explained that the Sedgwick claim had been closed at the cost of repairs and he just apologized. Absolutely the worst $250 I have ever spent, simply for the pleasure of spending 2 months going between Geek Squad, Best Buy, Sedgwick, and various drywall contractors to end up back where I started but with a slightly worse wall. I am also unable to return the mount as it is used and without a box (as they Geek Squad agents took the box with them).