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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 370 Showing 7,381-7,400 of 38,693 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been very pleased with Best Buy for delivery and setup. I had a tv mounted and the team did an exceptional job and even hauled away my old tv for recycling. I’m planning another tv purchase and will definitely use again for mounting.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They done an excellent job, best thing I done was have them install and set up. They were great very satisfied with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These young men were professional, knowledgeable, friendly, fast and clean. They kept us updated about arrival time and there was no mess left behind. I opted for this service because this large TV needed to be wall-mounted. That said, I’d love to know that the “Geeks” were getting every penny of the cost of this service, because it was expensive for under 30 minutes of work, and I doubt Best Buy pays them that well!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad agents Steve and Robert are excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a fine job putting my entertainment center together and mounting my tv on the wall. They connected all my devices too. They were quick, efficient, friendly and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best Buy installed and mounted 3 tv’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 3 different appointments to install tv’s in my new home. They were all installed and mounted and everyone worked as a team to help. They were quick and made sure everything was in its place.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad handled my installation quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional,timely and completed everything that was needed

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are fantastic, i can mount a tv just fine but they do it fast, they do it right, and with totaltech it didnt cost me a penny

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Job Paul

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul did a great job hanging the tv and shelf. He has a great attitude and extremely knowledgeable. All wires hidden and all works perfect

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Expectations Exceeded!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician removed a recently purchased a 58 inch TV and installed a 65 inch TV. He was extremely professional knowledgeable and explained everything that I needed to know.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    10/10 would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who mounted my TV was fantastic, professional and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Awesome telescoping/swivel wall mount for tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    % stars to the GEEK squad team that came by. Both were extremely polite, respectful and mainly made the job of mounting large tv as if it was like hanging a picture on the wall. They put things back where they belong n cleared the box n items.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad mounted my new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe and his crew removed my old tv and mounted my new tv. He did an excellent job. Was very professional and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    1st Class Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the best ! They make all this tick easy! I have them install everything now , They are patient and really know their stuff. Highly recommend the Geek Squad. 1 st class service All the way

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Glad I had them, reather than doing this myself.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a very good job hocking up my Tv. But when it came to hooking up my receiver. They did it really fast and although they ask me if I had any questions, I didn't really know what to ask. After they left I had to figure out how to program other stuff myself. But overall they did ok.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Was very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did an excellent job at installation answered the questions about the set up, provided an extra cable and surge protector

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    EXCELLENT GEEK SQUAD AGENTS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin and his assistant came to my home to mount 2 tv's and connect all of my cables. They did an excellent job and were very professional and helpful with making sure that I was completely satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad very proficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech kept us up-dated on arrival time. He had everything he needed and installed the TV. He was very neat, asked if we had any questions and wished us a good day. Very professional and proficient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents David and Kenny were great. These guys installed my mom's TV and she loves it. Each time they come out they ask how my mom is doing and tell me to tell her hello! great service and customer service!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    wall mount set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the gentlemen that came in to put in our wall mount were kind, easy to talk to and very professional...

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Erin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech's that came were amazing. They did a PERFECT job. Explained how to use the TV and cleaned up everything. I would recommend to everyone!

    I would recommend this to a friend