Customer Ratings & Reviews

The service was very professional, no mess behind everything clean and neat.

Booked online, text reminders and one call right before arrival. So quick and easy to use. The agents were done installing in 20 mins but offered to stay longer to go over tv feature (we opted out)

The agents mounted my tv to the concrete brick wsll

I absolutely appreciate the two Geek Squad members that came out. They were very considered of your home. They were professional and very knowledgeable.

Four geek squad members showed up at my house on time and even called when they were on the way. They were very professional, knowledgeable and accommodating. They set everything up and answered every question I had.

Installers of my tv were very meticulous which I appreciated especially since on a brick wall where any errors could be hard to cover. Guys wore masks & cleaned up after themselves. Professional job.

[Employee of bestbuy] Fast install, nice guys. One of them was a little unprofessional but seemed newer so no big deal. I wish they set up everything for me like usual but ig I can’t complain too much.

Marco and his team did a great job installing our entire system. They had everything they needed on hand and more!

Two things I was disappointed with the installation. The first is that the installation technicians took my packaging box with them after I asked them not to. They initially put the box behind my sofa and when they left I didn’t notice that they took it with them. I really wanted it for future transportation purposes. The second issue was that the technicians didn’t start the mounting screws by hand before they used an impact drill to speed the tightening of the screws, which I question if using an impact drill is a good idea. Hopefully, when I upgrade this product in the future the screws and internal nuts aren’t cross threaded. My trust and excitement disengaged my reasoning and responsibility.

The agents were awesome. Treated the equipment as their own and went through the necessities. Very happy with the service and glad I didn't go at it alone.

Couldn't believe how fast they had my TV mounted up exactly where and how I wanted.

Very professional, knowledgeable and friendly techs. Set up was fast. I considered mounting my 85 inch myself but I am glad I didn’t. Way too big. I highly recommend this service. Worth every penny.

The mount is fine and the installation of it was even better. The gentlemen who installed everything were personable and very professional. I want them to install all my electronics. Thank you Guys!

They did a great job. I have used them in the past and would use them again.

The Best Buy Geek Squad installer was excellent!! Took the time after installation to explain many features of our new TV. I highly recommend purchasing the Total Tech Support.

THERE WAS A GREAT DEAL OF PACKING MATERIAL AND PARTS AND PIECES, BUT THIS GEEK SQUAD TEAM ASSEMBLED EVERYTHING IN A FIRST-RATE FASHION AND CLEANED UP BETTER THAN I EXPECTED!

Jacob did an excellent job installing into a concrete wall. Wore bootie’s every time he came in. Cleaned up and answered all of our questions. I would highly recommend him.

Great service by the technicians that came; they had all of the materials they needed.

Fantastic service. Brought TV to second floor unpacked and setup. Took packaging and old TV with them when they left. Service with a smile.

As promised two technicans came to remove the set from the box, hang it on an existing mount, and connect all the wiring. No problems. They knew what they were doing.