Customer Ratings & Reviews

The agent that arrived at our home was fabulous! He did a great job. The problem that we have is we used a different credit card to pay for the electrical box and the wrong card was charged. Not only was the incorrect card charged but the amount that was charged was doubled. I tried contacting customer service and it was a complete nightmare when I finally got someone on the phone after waiting for over an hour the person barely spoke english and told me that the charge was for approximately $100 when in fact it was $200. He had no clue what I was talking about. I got no where with him so I had no choice but had to disoute the charge with Chase bank.

After trying for a weekend to get the tv straight. Called the geek squad to come out and fix it. So glad i did. They were in and in under two hours after mounting two 75 inch tvs. Courtesy friendly. Already have them doing more

Technicians KB and Jeff were excellent. Knowledgeable, went out of their way to resolve an issue, polite, cleaned up, showed how to work everything.

Ben and his partner did a great job installing and explaining the new TV very professional and knowledgeable.

Tech person readily mounted the LG 48" TV on existing brackets and set it up to work with Internet. Reception and picture quality is great.

The associate contacted me and kept me apprised of status during the day. Installed bracket and mounted TV, connecting to the various boxes and wifi quickly and neatly.

Well done. Difficult mounting high above a fireplace. Handled well by two qualified Geek Squaders. No issues, no damage, professional installation.

We have used the Geek Squad to mount 5 TV's in the last two years. We always request the same technician because he is knowledgeable about audio video components and does excellent work each time. Highly recommend this service.

The Squad member was prepared -- new TV needed longer screws for the wall mount and he had them in his truck! I was impressed. Knew exactly what was required and did the job promptly.

The Geek Squad put our TV swivel mount together and attached our new TV to it. He also set up the TV and remotes. He was fast, efficient, cordial and very professional.

Very knowledgeable! Helpful and polite. Great at their jobs and explaining the setup process and the operation of the new tv

Quick, efficient, and great communications by the installers.

Two Geek Squad guys showed up on time with everything that they would need to hang my new 65" Hisense TV. The combination of the boxed TV and the Sanus full motion wall mount would have been pretty overwhelming for one person, but I was impressed just watching them work. Once the TV was up on the wall, one of the "Geeks" set about syncing my streaming services with the new TV and making sure that everything was satisfactory with me. Great, great, service.

I bought a mount for my mother who is 72. The geek squad guys showed up on time and she was thrilled with every aspect of their service. Geek squad is a great service when you need to make sure things go well for loved ones who live in another city.

The Geek Squad mounted both TV's in record time. They were friendly and very efficient. They made sure I was satisfied with each wall mount location before they started. I am very please my Geek Squad Service and thanks to Best Buy for offering the Geek Squad service to the customers who need it. I buy all my electronics from Best Buy because they do offer the Geek Squad service and their Total Tech Plans.

The agents mounted my tv and answered any questions I may have had.

The techs that installed the TV were excellent. they were very neat, friendly and knowlegable.

Geek Squad showed us how to use the remotes, 1 with the TV & Optimum remote. Gave good, understandable instructions.

The bracket and sound bar installation went great. The Geek Squad person was very professional and very helpful.

Very good service, fast and effective. They left everything correctly installed.