Customer Ratings & Reviews

Geek Squad arrived on time and treated my home as they would their own. The crew was very friendly and professional. All care was taken installing my large 85” tv. They recommended a better TV mount than I had and I agreed. The install was high quality and efficient. TV was set up after install. I was also amazed how Best Buy was on top of everything. Glad I chose the installation package.

Spending the money for Geek Squad installation is one of the best presents I can give to my husband. Everything is done properly, the mess is cleaned up, and it works as it is supposed to. In addition, there’s no need to read manuals and no nagging from me.

Richard is a perfectionist! He doesn’t leave until everything is working as it should. He had to re-do some work that someone else had done and spent as much time as necessary to make it perfect. I highly recommend him!

These guys were excellent very professional and knowledgeable my 75 inch looks great on the wall very happy with my service

Very happy with the installation. Excellent work in setting up my tv. Good job Geek squad team.

The installers did a great job. They measure carefully, made sure to nail into the studs and placed the tv where I wanted it.

The guys called to let me know they were on the way. They came in explained what they were going to do and went to work. They mounted a 75 inch TV, had all the connections done, TV programmed and operating from one remote. They answered all my questions.

Geek Squad service is phenomenal. I have high expectations for client service personnel and the were spot on. They were respectful of being in my home. They were courteous and extremely knowledgeable. Can’t say enough good things about them.

Ben and his partner did a great job installing and explaining the new TV very professional and knowledgeable.

two technicians and they mounted my TV, kept the wiring low visibility and tied in my devices.

Arrived on time, were efficient and helped make the complete installation and set up so easy.

Worth it. I wouldn’t have been able to do myself in the time they did. Do recommend having a certified Geek squad installer do it. Nothing bad towards 3rd party but in setting up the Geek squad returned to help set up and teach me some tricks

The Geek Squad Service man did an outstanding job. He was very Professional and friendly and gave me great advice on how high to hang the tv.

The gentleman who mounted my TV was great. Very personable and friendly. He was quick to install and mount the TV. Even went out of his way to help me get the old one back. I was impressed he could mount the 86 by himself.

Mounting was perfect, placed right where we requested it. The installer then explained the use of the remote and the more important settings in the remote menu.

I would highly recommend these guys. They worked tirelessly for an hour to ensure everything was perfect. They took care of my property and took time to explain everything.

The service was great - I was notified when the individual was on the way to my home and they arrived within the expected time frame. The work was completed quickly, requesting my input as needed. I would use the Geek Squad again.

I ordered the Geek Squad, you know, the ones that work directly for Best Buy and drive vans around that have a huge Geek Squad logo on them, usually driven by tech that have been trained by Best Buy to represent their brand, but to also be sure customers are being serviced by people who know what they are doing and have been vetted by Best Buy. Instead, what I got was two guys that showed up in a pickup truck, walked up with a 40" cheap TV in their hands thinking it was mine. No Geek Squad truck and certainly not Best Buy employees, I think the guys who came to install the 86" TV I already had where hired by Best Buy from Angi's List or one of those other handy man websites. The guys were very nice and professional, however they didn't have a ladder which they needed and they could only mount the TV. The problem was, I ordered other services to hide the cords and to install an electrical outlet behind the television, they were unable to install either and ultimately, my TV was mounted crooked too. Don't get tricked into thinking you're hiring Best Buy employees trained to do the work and I spent over $600.00 dollars hiring them. I could have found someone to help me if all I wanted was to hand a TV. Super disappointed and hope this review warned you of what to expect if you think you're paying for the services of trained Geek Squad techs, shame on you Best Buy.

After upgrading to a larger TV and getting a new console, the Geek Squad came out and (re)hooked up my components. We're very happy with the results.

wanted new tv to be wall mounted figured get the best people to do the install BOY was i PLEASED they arrived on time did a very neat and professional job on install explained everything to me was very courteous and handled all questions to my satisfaction