Customer Ratings & Reviews

I bought a Samsung TV for my wife's new home office and the installation service. I also had to pick up a new cable box for the room. I must commend the techs, Marty and Carlos, for surpassing my expectations. During the installation, they found that the cable company assigned the wrong box to my account. They were able to determine this when the TV failed to operate after the installation. They patiently communicated with the company and completed the installation. I thought I was going to have to arrange a service appointment with the cable company before we would be able to watch the new TV. My wife and I sincerely appreciated this since we were having guest that weekend. Best Buy is fortunate to have employees like Marty and Carlos who put the customer first. I just want to thank them for taking the extra steps to complete the installation so we had the TV available for our guests.

The installer was super quick and knew exactly what he was doing, which gave me confidence that my large TV wouldn't be pulling out of the wall and falling. If you are trying to mount a large TV yourself with a friend, rethink that, and have Best Buy install!

First group was OK. Helped me get it so Chrome display would Cast to TV. Second trip guy was totally great. He really knew his stuff and helped me get an HDMI connection between the TV and my computer so I could display my trip photos. First group didn't seem to have a solution for that. Had to have the second trip because the thin mount sold to me was too thin for the plug end to fit behind the TV into the wall outlet behind the TV. So, had to have second trip to remove the thin mount and replace with the deeper one. Also, even though I said I wanted the sound bar hung, the salesman did not sell me a mount for that so the second Geek did that. Cannot praise #2 enough although #1 was OK.

My tech agents were careful, quick and knowledgeable. I will definitely work with the Geek Squad again.

This was the most pleasant experience ever. BB has the best Geek Squad. Brody and Will were so good together. Work very well together.

The install was done very professionally and efficiently. They gave me a thorough explanation of how it worked. Friendly and helpful.

Installation guys were quick and efficient, mounted the TV no problem and were nice people.

The guys were very friendly and electronic knowledgeable and had my old tv down and the new one up and running in less than an hour! They even took the old tv with them to recycle. I will use them again! Highly recommend.

Beautiful installation. I am a bio-medical equipment tech by trade and can appreciate a high quality installation.

The agents were very courteous and mounted the tv without difficulty. We have had problems with our Harmony remote and they are supposed to return to replace that device. It is just taking a bit longer than we hoped.

Great tv for a great price. All the bells and whistles and great picture and sound. Geek Squad did a great job hanging in my master bedroom.

The process of mounting the TV and connecting all necessary cables for the perfect picture was effortless to these professionals

This service was amazing. Quality work done and the 2 techs were amazing. Friendly and fast. They walked me through the process and cleaned up afterward.

These guys were the best, professional, fast, and very nice. They went above and beyond

excellent professional handling of all aspects of install

Andrew installed the TV carefully and perfectly. He is very knowledgeable and friendly.

The technicians took great care and spent a great deal of time to mount the tv properly.

Agents installed all my devices. Explained the "how tos" so that we nontechnical people could understand.

The ladies were professional and courtesy and helped me vision where i want tv mounted.

The install team was great! Knowledgeable and helpful. They were respectul and truthful. Much respect and thank you Best Buy!