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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 400 Showing 7,981-8,000 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer went above and beyond what he had to. Due to a miscommunication the TV was not with him when he came to mount it. He drove back to Best Buy to get it, drove back and mounted it.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and professiona

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great! They mounted my TV's, connected all applicable equipment and answered all my questions. They were extremely personable and helpful

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installers unboxed and removed old tv from mount. And installed new one and programmed everything.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install 86" LG TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was installed by Geek Squad team. Team was friendly and worked well together safely. Installation went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was so helpful installing our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always kind and helpful. They came in and did their job and were VERY patient with us old folks, explaining how it all works. They waited until we understood the remote and what else we needed to do to enjoy our new TV

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quality and Speedy Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employees did a great job of mounting my device, disposing of the trash, and moving my other device to another room in my home.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very informative and did a great job setting up the TV. Very good experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two different installs. Both times, the agents were on time. Both did a good job, but the second installer used his drill to roughly putting in the lag bolt, causing the drywall to buckle some.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    mounting and set up in very short time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job fast and easy they arrived measured and mounting and set up in very short time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feel squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job, showed up on time, completed the, cleaned up and were very cordial

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    South Shore Geek Squad is the BEST. Doug and Matt are knowledgeable, respectful, and considerate and they know everything about the product they're installing. We always feel comfortable when Doug or the Geek Squad are scheduled for in-home installation.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Customer came first!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was professional, on time and concerned about satisfying me the customer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation and setup of the new Bravia

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two installers that were here did a great job of installing the new Bravia 8 TV. They were very professional and knew what they were doing. They answered all my questions. They were right on my appointment time they had notified me about.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a wonderful job. Quick clean and professional

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Highly recommend the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He could not have been nicer and pleasant. He was quick, thorough and professional. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fun Watching

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium TV Mounting from the Geek Squad was the way to get the new wall mount and TV installed. They did a great job. No messes to clean-up and more importantly no worries of dropping the TV when attaching to the mount.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    No worries let Bust Buys professional do it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why worry when Best Buy has trained professionals that will do the installation quickly professionally and it will be right.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy team installed our new TV on our existing wall mount bracket with ease. They also added an interior wall kit to properly plug the TV in safely. The team was professional and considerate enough to wear shoe covers.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Installation Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. They called before arrival, and showed up when expected. Explained operation of TV and sound system. One of my products was missed, and he had to go back to the store to pick it up. Installation went well after that.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional and knowledgeable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the Geek Squad. They mounted and set up my TV outdoors on a stone wall. I am glad I used them because it was a seamless experience to buy the TV and the service and have it delivered and installed.

    I would recommend this to a friend