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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 421 Showing 8,401-8,420 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Ream are amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who installed my tv was fantastic and gave sound advice on the best mount for my TV. The installation was seamless and he was pleasant and friendly. worth the money!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Diagnosed, tried to fix, then replaced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Sony OLED with Best Buy service contract. It developed an issue. A repair crew came to my home to install a new board, which did not fix the problem. They authorized replacement with a new TV. I picked a new LG OLED TV which the same crew brought to install and remove the new one. No hassles, quick, friendly, COVID-safe service. No problems with the new TV. Answered my questions, removed new TV packaging I am good to go. Service contracts often do not pay off, this one did. I highly recommend buying one on new LED or OLED TVs as their service life is limited. Also recommend Best Buy service. Their local status ensures quick response. Highly recomended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was really quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did really well in mounting my tv great picture as well as great knowledgeable agents of the product.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    They were very professional and installed the tv p

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was mounted and everything was reconnected very fast. Very neat and professional. They made sure the tv was centered correctly and when thete was a sight problem, it was fixed right away.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a great job setting up our big screen tv. They cleaned up afterwards and took all of the packing with them, answering any of our questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, clean , competent installation. Great clean up and instruction.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Greek Squad installed my TV well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would tell anyone if they need service and help to call and get the Geek Squad to come over and get things set up right and running. I would not do it myself. I do not have the knowledge to do so.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adam was my installer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a great job setting up my T.V. He was very neat a d explainec every thing he was doing. Took his time with me to make sure l understood what he was doing. He gave me his cell number, so if l had any questions or prblems with my T.V. he said he would help me. Best Buy went out of there way to make sure l was happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. Very professional cordial and accommodating. They made sure everything was exactly the way I wanted

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Mount Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The total tech guys mounted the tv with no priblem and cleaned up. Total tech pays off and are worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent had the equipment and knowledge to install the tv on the wallmount. Wish the arrival time frame was shorter , not 7am to 1pm. Agent did not call the night before as I was told.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professional and on time!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the first time I’d ever used GS for a home install and I would definitely recommend! They were on time and professional every step of the way including showing how to use my TV and new remote.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy Peasy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeremy mounted my TV perfectly and left zero mess. The whole process was simple and easy! Thanks Best Buy Glendora.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad success!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team arrived on time and installed the new TV on the brick wall within 90 minutes! Everything was tied down and secured when mounted to the wall. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Notch Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch service. Service was exceptional. Installer’s helpfulness was over the top!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    These guys were awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great in setup, installation, and mounting. They were helpful and knowledgeable. I would recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Arty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came out and he mounted the tv bracket, the tv and all my components in a timely manner. And he made sure everything was working right. He was very pleasant and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and installed my TV and set controls up within 30 minutes. Great service. Also had good suggestions regarding my wi fi router. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    These techs are a great asset to Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great technicians. Very professional and thorough from start to finish. And before they left they walked me through all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fantastic Geek Squad . Experts.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came fast, installed on wall. Fast install. Info given to me for calling with any problems.

    I would recommend this to a friend