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Customer reviews

Rating 4.6 out of 5 stars with 38690 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 428 Showing 8,541-8,560 of 38,690 reviews
  • Rated 5 out of 5 stars

    Excellent service and very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was absolutely excellent. The two gentlemen knew what they were doing and explained every little detail to us. We were so happy with their service we feel they should be rewarded. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such great set up. The guys did a great job. They are courteous and clean about their work. We would recommend these guys and if we had a choice we would always use rhen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Quad men were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a terrific job setting up. Gave me great instructions on using tv.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Perfect installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were knowledgeable and courteous and gave great advice.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Worked fast and efficiently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents worked well together and explained their safety protocols well. They installed 2 tvs, inwall power sources and sound bars. I will use geek squad again.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Lindz. Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 3 out of 5 stars

    3rd Party was just "okay"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was expecting "Geek Squad". Instead, TV was installed by an outsourced 3rd party. They should up at the house with my new TV in the bed of their truck. Fortunately, there were no issues with the TV but was expecting something more professional. They were nice guys who did a good job. I had provided new 4K HDMI 2.1 cables. Only AFTER they completed the install did they tell me that they couldn't get one of the cables through the in-wall cable management tube. They setup my AppleTV device behind the TV just sitting on the mount. So far it's working fine but would have been nice if they had consulted me prior to making their own decision. The tube in the wall is 2 inches so there should not have been a problem with 2 HDMI cables. They were NOT equiped to handle this job. They could have easily fished the cables through but did not have the proper tools. Should not have cost me $250 for this job.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents came in with the Tv and all the stuff we ordered. Hooked it all up and explained everything. Had to come back and fix a wire and a setting but not a problem. They were very knowledgeable, timely and mannerly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Superb TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mount is fantastic. I can pull my 83 inch TV out to access items in the wall unit behind with room to spare. I recommend this item unconditionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best experience ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are great! They are personable and friendly. The work very efficiently and clean up after themselves. Highly recommend the geek squad installation.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad did an excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did an excellent job mounting and connecting my tv and devices as well as showing me how to use it and giving advice on the type of tv service I need for it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent attached the mount to the wall and mounted and set up my new TV. He was very fast and left no mess behind. He was polite and thorough in answering all my questions. A truly great experience!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very quick and easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers who showed up did a great job! They were courteous, knowledgeable and had the TV mounted in very little time. They made sure the tv was positioned to my liking ...overall very good experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth installation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted new tv on my articulating mount, moved old tv to new wall mount in master bed room, all great, clean, and professional. New lg tv quit after 8 hours use, Best Buy was very fast and installed new replacement. HAPPY CAMPER!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was great and very respectful of my property and surrounding items. He told me his process with explanation and gave recommendations. If I could request only him for future installs I definitely would.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad TV mounting and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs install the tv very professionally and completed the setup seamlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who installed and mounted my TV was fantastic. He took his time to go over each step he made, he set everything back up and made sure we knew what to do. Would certainly use him again. Please thank him for me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation of large Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team did an excellent job, removing the existing tv and sound bar and installing the new tv and the existing sound bar. Everything works great. Thanks Josuha!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Greek Squad- total best!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a wonderful job installing our wall mounted TV, professiona, on time and cleaned up. Great service.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad was professional and fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was professional and fast! The techs asked what I wanted and delivered!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My 85 in tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a good job on hanging my TV. Something that I could’ve never done thank you.

    I would recommend this to a friend