Customer Ratings & Reviews

The guys that came to do the job where great. They where frienly and clean/ had issues getting them here bc of cust service

The guys were very nice and professional! They were smart, quick and efficient! They were a joy to have around! They even reprogrammed my tv and speaker! Thank you so much!

The agents mounted my tv and made sure all my devices are connected, he also used some cable hiding strips to cover all cables. Amazing job.

The tech that mounted and installed the TV was very knowledgeable and friendly.

The gentlemen that came to set up our television were extremely helpful and knowledgeable about the product. I would highly recommend using this service for anyone who may wonder if it's worth it. It was!

The agents mounted my 100 inch tv and was so friendly throughout the process.

Geek Squad staff members came to my house and set up my new Samsung tv. Everything went very smooth, and the staff was professional and courteous.

The installers came on time, set everything up perfectly and answered all my questions. They were friendly, polite and took all the excess garbage with them.

I have to write 50 characters in order to write this review. It's a really nice tv, great sound and picture.

Knew what they were doing pleased with results. I hate that best buy corperate makes you use 50 characters to leave comment they are not paying us wont leave another review!

The team that came out was fantastic. Worked with us on positioning the TV and were incredibly professional.

EG VERY knowledgeable and was on time everything was connected the way it should be tv workin very good so far

Was offered to me by Geek Squad when we found out the mount I got would not work. It allows to turn TV left-right by about 15-20 degree and tilt up or down by about the same amount. Easy to use overall.

While the installers did a great job installing, the rest of the process was “AN ABSOLUTE DISASTER!” Single biggest problem with Best Buy is their horrible customer service. Other than physically going in, there is no way to reach the actual store when you have an issue (and store employees confirmed this). When you call the listed store phone #, you are immediately pushed to a call center. When contacting the call center 2 (of 3) associates that I spoke with were unwilling and/or unable to address my issues. If the issue is outside the script they are lost. My first issue was a price match. Zero help from call center. I had to wait when I was back in town to then go back to the store to address. Store associates addressed the issue in 2 minutes. First attempt to install everything was met with a soundbar that never showed up. I was told it was out of stock. I ordered everything 3 weeks prior. I did come to find out that the soundbar “disappeared” the day before initial installation. Second attempt, installer showed up without the soundbar (asking me where it was). His “notes” did not include going to the store to pick up the soundbar. So I needed to go to the store and pickup the soundbar myself. Additionally, he was assigned as a 1 man job. The soundbar was being attached to a 77 inch tv, so i needed to help him take the tv down and put it back up. To his credit he reworked his schedule to come back same day to install after I picked it up. Bottom line, the store associates and installers were great to deal with. But Best buys glaring issues are in their logistics and call center operations. Their overall approach to customer service is severely impacted by their approach to underinvesting in those services.

big tv difficult at best by yourself, let alone getting it home. guys did a great job

The installers went the extra mile when they connected my new TV and mounting device. They knew that I wasn't an expert in internet devices and they helped me through the connection process. They even figured out a way to connect the TV when we were a wooden stud short. The TCL TV has great color. This is the second one I have purchased.

Agents did a great job mounting the two devices and sound bar.

The agents had great customer service. Installed and set up the tv. The whole process what headach free. I highly recommend!

We are so thankful for the Geek Squad. They mounted 4 TVs and did a great job. They even recommended how high the tv’s should be mounted. They were very professional and knew what they were doing.

The squad mounted the TV and set everything up! The even took the time to show me how to use the controller. Great team!!