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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 449 Showing 8,961-8,980 of 38,692 reviews
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job connecting and mounting my TV. The only issue I had was the original day of installation I received a call saying they didn't have anyone to come out and I had to reschedule.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my 40 " Smart TV, set up to u

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad leader set up my smart TV quickly however the WIFI ability is too limited and to do it properly, I need to set up at same time an EERO MESH network devices system to expand capability of TV Unit and am in current process of doing so. Dana Mounts is and has been a great assistance in knowledge and has set me up to again to work with Travis (Geek Squad). These two are a very knowledgeable team and inter connect with my personal satisfaction in mind.I am blessed to have Best Buy have Dana and Travis to guide me properly to acquire the correct mesh system and get it installed correct. This is being achieved Sept 3, 2020.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Installation Teamwork!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great teamwork and knowledge of what they are doing. They worked quickly and efficiently! Nice guys!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just the best install...ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents really knew what they were doing setting up my new The Frame TV. It was much trickier than I could have handled. They were also a wealth of information about which speaker should go where and what other components I could use to get the ultimate movie experience. They were quick and efficient. Friendly and neat....you could not ask for more!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was mounted and connected professionally to all components. Total tech support is the way to go! Don’t know what I would do without it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Facial expressions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with most of the fittings etc. but I complained to the geek squad about the poor quality of night pictures you could not see the facial expressions on peoples faces I was told it could not be improved, yet over the next few days I improved the quality by altering the black settings

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Worth it if you don’t want to do it yourself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it if you don’t want to do it yourself. But they will upsale you. The upsale may be worth it just be prepared to pay at the time of service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was most helpful with the installation. Perfect measurement. Hooked my Roku up. And answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Premium TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Mounted our TV over our fireplace without any cables or wires showing. They connected our receiver and additional electronic devices--all within a short amount of time and with expertise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounted with Precision / Looks Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bedroom installation of TV on wall was spectacular. Fred, the technician, was a pro! The wall was not damaged and he knew what he was doing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely arrival and excellent knowledge to remove old nonworking TV and remount another TV and sound bar on the wall bracket purchased earlier.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV and Sonos Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mark and his crew did an amazing job for the 2nd time. Clean, courteous, cleaned up after and explained all the features. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional and thorough!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and despite having to move the mount a couple times due to the height ultimately, got it perfect and we love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad twice and very happy with their service. I will continue using this service in the future. Team is efficient and great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad connected a sound bar to my 82 inch Samsung television. The work was done and completed in a professional manner.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad mounted my TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers arrived an hour late and Best Buy should advise their crew to at least call the customer for any delay. Once arrived they removed the old TV from the wall and mounted the new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The geeks make it easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 3 total installation in my home for tvs and the service is great. I recommend the total tech package especially for new home owners. The discounted prices come in handy .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are a few ways that we can place the TV screen in our room, but one of the most common ways is by hanging it on the wall. After all, being able to put the screen on a wall is one of the great things about buying a flat panel TV. So, if you are wondering, “what size or type of wall mount do I need for my TV?” – then you’ve come to the right place. In this article, I will look at the different ways to wall mount an LED, plasma or OLED TV. What we need to consider when buying flat screen mounts, and do a few TV wall mount reviews to help you decide which one to buy in 2021.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Efficient and Quick Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy. Two men came to install and mount two TVs. They were polite and informative. While one mounted the other cleaned so they were efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Efficient and Informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy. Two men came to install and mount two TVs. They were polite and informative. While one mounted the other cleaned so they were efficient.

    I would recommend this to a friend