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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 449 Showing 8,961-8,980 of 38,693 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Service Was Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you so much for the installation of our 65" TV above our fireplace. The install was done quickly and efficiently along with showing me how to navigate through the new TV. Thank you!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Quick, painless, installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job getting our new TV and sound bar installed. Very professional. Worth every dime EVEN if you’re capable of doing it yourself

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the cost the install and setting it up, very well worth it and the gentlemen that did it were very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad multiple installations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad worked with me to make sure that installs at all 5 locations we needed helped were taken care of within a 2 week window.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents did a good job mounting the tv and helping me set up the thv

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came in and knew exactly what to do. They were professional, kept things in order and finished very quickly. Great service!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Never Fails To Amaze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad took pride mounting and installing my TV. They were thorough with what they were doing and furthermore, consulted me before mounting. Afterwards, they provided in depth instructions on operation.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were knowledgeable, courteous, and a pleasure to work with!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works exactly as advertised. Steve was awesome helping me make my decision.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad- good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an excellent job installing and mounting my new TV on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an excellent experience with Best Buy's TV/Display Setup & Mounting service for my 65" TV. The technician arrived on time and was very professional. They expertly mounted the TV on the wall, ensuring it was level and secure. The setup process was smooth, and they even provided helpful tips for optimizing the display settings. Overall, I highly recommend Best Buy for TV mounting services for larger screens.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad set up tv and remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a fantastic job of mounting the tv. They set up the cable remote and spent time showing my mother how to use the remote.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Capably handled installation challenge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were presented with something of an installation challenge and handled it quite well. They were timely and very professional and left us with excellent results

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job. The only thing is that they are not allowed to put wires in your wall so they have to charge $150 to make it safe. So that sucked but I paid in order for them to be liable

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your kind comments! We pride ourselves in our customer service and our ability to solve our clients' problems and we look forward to helping you again. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Get squad fixed the install si we could watch TV’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of two Television sets was adequate but setting the TV’s up was not so great. Had to and have Geek squad to come to set up the televisions.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV looks nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a good job! They came and were polite and professional!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my 75 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my tv and connected my devices. They also took all boxes with them. Everything was clean when they left. Very friendly and knowledgeable. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Amazing job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an amazing job as if it were their own purchase. They were done mounting my TV within 30 minutes. Would Recommend with any service.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad mounted my TV above fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 agents came on schedule and were very precise in lining up the TV above the fireplace to be centered and secure. Pleasant and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really a good product I will recommend to my friends and community. Thank you Best Buy your employees give a good information to customers. that's why I bought so many products with you and still buying. customer response is awesome they respond immediately. thank you team have a nice day I'm very happy to give a review.

    I would recommend this to a friend