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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 455 Showing 9,081-9,100 of 38,693 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very thorough and knowledgeable also gave us ideas for the future with lights and speakers

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Install new TV and correct issues with Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installed properly but found out with later use that sound bar was not working. Had to issue a recall to Geek Squad to repair issue. Issue with Alexa not seeing all my online appliances was corrected to my satisfaction. The technician was pleasant, professional and timely.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and installation/mounting experience exceeded expectations. Technician was very knowledgeable, professional and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my TV under my gazebo in a very short time. I’m a very satisfied customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service is worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was fast and clean. Courteous and professional. Explained and guided me through the setup of the tv and suggestions for additional upgrades when I may need them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed everything properly and within a decent amount of time, but not cutting any corners. Answering all my questions and and suggesting and recommending stuff I didn't think about

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and installed by TV. They also showed me how to use all the features on my TV. Very professional agents.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV bigger than life - Up and Looking Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Geek Squad is the only way to go when hanging large TVs. They have all the needed tools and know-how ... not to mention they bring the needed man power. Much Appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with work done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think that bolt installers did a great job and we’re very a professional

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Installation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy installers really know their business. They did a beautiful job. Clean and first rate.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Impeccable installation from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and solid. Highly recommended. Has multiple adjustable angles including tilt. Hold up easily with 75’’ TV The Geek Squad guys were on time, impeccable and professional

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Je Jones the CO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is very professional and do a great work. They are always willing to do the kind of work that you want them to do. I would definitely recommend the

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the install mainly to just mount the tv since I’m too lazy to do it myself. Little did I know that they actually centered the whole tv on the entire wall, and leveled it ... better setup than I expected

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my TV with professionalism

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would rather have Geek squad installation than Third party installer. It would be considerate if Best Buy give this decision or option up to the customer who make the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These geek squad guys were GREAT!! Very courteous and professional. They did an outstanding job of installing my TV. Would highly recommend them for this again and again.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was great came in inclement weather and expertly removed tv from mount and carried new 85 inch TV and with great care mounted tv. Excellent work Geek Squad!!!?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenol Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am sold on The Geek Squad. They will be my go to people for all of my electronics needs. Professional, friendly, eager to explain details, and respectful and polite. Cannot say enough kind words about them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my television and connected my apps. They also answered some questions I didn't even know I had. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GREAT Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy a TV and have GEEK Squad install and set it up. So glad I did it. They even got my DirectTV remote working the volume from my separate surround sound system - something I have never been able to accomplish. THANKS!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Installed my samsung 85 inch TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted and connected my Samsung 85 inch tv. They were fast, very professional and did a great job.

    I would recommend this to a friend