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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 460 Showing 9,181-9,200 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy agent, Jeremy did an excellent job of installing my television sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad is the Best Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a wonderful, professional job! They were very polite and knowledgeable. Thank You!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my malfunctioning t.v.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Javier was on time!! He was very savvy with fixing my t.v issues, I am so not tech savvy. He simplified things for me. He was patient and very professional and efficient. Cudos to The Geek Squad!! This Javier a raise. He was just as delightful as Ruben and Matthew.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    TV wall remount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a good job mounting TV on previously Best Buy installed wall mount however subsequent to mounting new TV connecting cables to back of TV are now exposed and unsightly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and the pictures show very well! I would definitely buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed my TV & connected my devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed my very heavy old tube TV. They mounted my new TV to the stand and connected my devices. They programed my cable remote and adjusted the settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Sam to the Rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam went above and beyond when a mix up with our order happened. We weren't going to get our tvs, let alone have them installed on our scheduled day - which we had scheduled about 2 weeks previously. Sam was getting off work when he learned of our situation. He got our tvs, delivered and installed them - again when he was supposed to be going home for the day, on a Saturday, no less. Friendly, efficient, cleaned work areas from wall mount dust. Excellent customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV extremely well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer were fantastic. The store did not have my TV that was supposed to be installed and the technicians went out of there way to find the TV in another store. They came out and did a great job. Explained everything and even sold me a soundbar connector which is great. They were a little late because they could not find the TV at first. I knew why they were late because they had explained what was happening. Extremely professional under difficult circumstances.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional installation with the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service people showed up on time. They were professional and courteous. And did a excellent job. I would recommend Best Buy installation to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Directions were easy to understand, and it was easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent service appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone was professional and knew what they were doing - it was evident. Great job, they even accommodated our short-notice requests. Great job everyone!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mike’s TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome , I love it ..!! It was the right mount for me. It pulls out and you can turn from side to side for different angles. It’s great

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed 65" TV Corner Wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very complete and detailed install. The adjustment for the TV to be level was difficult but after a couple of ideas and attempts, they did it. Ver Professional service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Philip and Alex performed a fantastic professional job installing two televisions and sound bar. They assured the installation was exactly as we wanted it.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent Customer Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! The tech arrived on time and went above and beyond in completing the job. Even hauled away my old 46 inch tv. Would definitely use this service again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. The techs very courteous and knew exactly what they were doing. Recommended me rite options to finish the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek squad ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh my heck, the Geek squad! What a team of patient, knowledgeable, and helpful professionals. They did an expert job with the wall installation, and then stayed to help me with set-up, using features of the remote, and accessing my favorite channels. I am so grateful for their time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feels like you are at the theatre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am first timer with a wall mount - Why did I wait so long. Amazing you feel like the theater in your home. Don’t forget the sound bar . Money well spent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a phenomenal job mounting our brand new TV. They got everything done in just 30 mins. They also helped me relocate my old tv upstairs which is a big plus! They’re professionals and very knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    A1 crew!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew were great, respectful of home, knowledgeable

    I would recommend this to a friend