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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 473 Showing 9,441-9,460 of 38,694 reviews
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job connecting and mounting my TV. The only issue I had was the original day of installation I received a call saying they didn't have anyone to come out and I had to reschedule.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    TV mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was mounted in a perfect place, it was a very easy and fast job the guys did.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Two man installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dylan and Majestic arrived promptly at the appointed time. They were thorough and precise as well as concerned with our thoughts as to how it should be adapted to the space. Very happy with their performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two installers were very professional and knowledgeable. They installed the wall mount for my 60-inch TV and set it up to receive my cable and streaming services. Just a great job in every way!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad ver professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy the geek squad install. They were efficient and timely. I would recommend again.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellant service, well worth the money

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellant. The installer was attenative to my wishes and an expert at his craft. It was well worth the money to have the geek squad install both my tv's. They did an outstanding job !!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A first had my doubts because the team who came to mount my wall was taking to long, but overall they did a nice clean job and I couldn’t be any happier with how it turned out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A perfect job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dakota and John did a wonderful job on Nov 23, 2021. In one hour, they entered wearing masks and footwear covers; determined a wall mount with in-wall wiring was not possible; then helped me decide what to do; then did all the work of installing TV, set-top box and DVD player on a temporary cabinet; and cleaned up when done. There is a lot of work setting up the “not-so-smart” Google TV, and they did it all, skillfully and pleasantly. I am very pleased with the work done by Dakota and John. The quality of Geek Squad work led me to have my iPhone fixed by Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job. The only thing is that they are not allowed to put wires in your wall so they have to charge $150 to make it safe. So that sucked but I paid in order for them to be liable

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your kind comments! We pride ourselves in our customer service and our ability to solve our clients' problems and we look forward to helping you again. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounting my TV and hook up all of the devices to get my TV started. They were nice, knowledgeable and it did not take long for them to set it up. I am very happy with their services .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers took down my old tv and installed the new one in under an hour. They were professional and all business.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Top notch service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really nervous to have the guys start drilling holes in the wall as the project has metal studs. But they were patient, and did it right the first time and did not leave one hole to fix. The guys were friendly and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Technician installed my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected my tv and provided answers to all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted/installed TV with perfection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our tvs and connected them to all our devices. They were knowledgeable, efficient, and respectful. Jonesy helped us problem solve and looked up, and found, solutions for us so we could put our bluray player and cable box up and not have cords showing. He's amazing! One of a kind. Really can't say enough for how great he is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stable, sturdy mounting bracket for our 65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After looking at many other mounts, this one was the perfect fit for what we needed. It has a mounting piece that fits the thin, horizontal wood we needed it to fit on and it is very stable for the 65" TV we hung on it. It allows some swivel and up and down movement.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Did Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad called to confirm when they would arrive, arrived on time, set up my new TV and connected to all of my existing devices. Great job, would have them do all installs going forward.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Mount reveiw

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good the geek squad helped me with setting my tv up and mouting it they did a perfect job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Poor installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great installation, lefty the tape and couldn't set it up. Very poor wouldn't use you again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad's The Way To Go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech agents were careful, quick and knowledgeable. I will definitely work with the Geek Squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative (Antonio) was amazing. He communicated with us from the day before his arrival, throughout the installation and even left his number in case we ran into additional problems. He was also great in educating us on how to better understand navigating through the remote control and different channel options. Antonio is a very pleasant young man and very patient. We are very happy with all that he did.

    I would recommend this to a friend