Customer Ratings & Reviews

They did a good job of mounting and set up. We helped hold the TVs for them.

Punctual, courteous, efficient! Very pleased with the service from the first visit to the last. They are a great group of young men.

The serviceman mounted my TV exactly where I wanted it He made sure that the TV connections were working before he left.

I purchased "Total Tech Support" from Best Buy for a new home and it has paid for itself over and over again. The products are best in class and price and the install perfect, no regrets!

Dave was WONDERFUL! Both the Geek guys were professional, friendly and very patient with us, as needed for digitally dim Seniors. They spent time making certain we could manage our equipment. They were GREAT!

I am so pleased with the Geek Squad service. These guys have install down to a science. They called ahead several times to make sure I knew their eta. They delivered then wall mounted my 75" Toshiba Fire TV then the sound bar and if that wasn't enough help me setup all the apps, etc, They explained everything. This service is outstanding and worth every penny.

The agent mounted and adjusted the tv where I wanted it.

The installers went out of their way to find a solution for an issue we did not foresee. Also, they took their time to explain the remote and TV setup features.

Leave it to the professionals! They do all the heavy lifting and make it look so easy to install 75” tv to the wall. They were in and out in no time.

Geek squad came in with face masks and shoe covers, mounted our TV and set it up in our bedroom and two of our guest rooms as well. Very Happy with the service provided.

The two install experts were neat, fast, and very efficient. Explained the basic features to me with a demonstration of how to operate the system.

Agents were very professional & explained everything they were doing. Very nice guyd

I had 3 TVs mounted and while one was not up to par, Best Buy went out of their way to not only make it right, but to reassure me it would never happen again. No Business is perfect and to me what matters most is the Accountability! Thank you Best Buy.

The guys who put the tv up were very professional on time. Clean could not be happier

I had an appointment scheduled for April 16th between 7 AM- 1 PM for a tv mounting with in wall installation. Today has been nothing short of a disaster. Let me start by saying I had Geek Squad do installs on my other TVs last week and the customer service was amazing and the installers were super polite and called the night before and the day of to let me know when they were coming and I loved the installers for the professionalism and taking the time to tell me how to use the mounts. April 16th's service was quite the opposite, the installer never showed up, never called even after calling customer service 4 times and customer service advising the installer would be calling. The install was suppose to happen between 7-1, they never showed up and it is now 5 PM. No representative ever called at any point. I ended up calling Geek Squad to reschedule due to not having faith or trust that the installer would show up or have any customer service ethics. I took a half day off from work originally and ended up taking the whole day off because the installer never showed, so I used a vacation day and lost money because of it. I would like to file a complaint with whomever the 3rd party was that was contracted for this installation and hopefully have them taken off Geek Squads list of trusted installation companies. Once again I cannot speak highly enough about the geek squad installers I had last week do the install and hope that every customer ends up with the amazing crew that I had the first time and not the horrible experience I had this time. In the end customer service rescheduled me with a geek squad installer instead of a third party. I called Geek Squad to file a complaint for the company and they told me they do not handle customer complaints and to email customercare@bestbuy.com and when I received an email back they said the complete opposite which was super frustrating, they advised me to call Geek Squad for a formal complaint. Customer Service outside of the technicians is almost a joke, sounds like no one wants to deal with customers. I also spent the extra $199 for total tech support.......... Lastly the procedures for the third party companies are outrageous, Geek Squad cannot contact the installers directly and have to contact the company to reach out to the specific installers essentially just being the middle man. On April 21st I had the rescheduled appt for the company never showing up. The crew that showed up was also amazing and called before they were coming and even called to give me updates for time frame which was greatly appreciated. Their customer service was great, they were a third party not geek squad as requested but I honestly could care less because these guys were super attentive and caring. They even apologized for the other company not showing up for the last appointment (Not their company). In the end stick with Geek Squad techs, or roll the dice with third party.

Agents installed my tv very quickly. I had an 86 inch tv installed and it was a surprisingly quick install.

Never had a tv mounted before i cant live without it now the set up is best gives off a nice look

Explaimed everything in detail of the install.Was neat and clean during and after the install.Impressed with how courteous the installer was.

very happy with the agents that mounted my new tv. very polite, explained everything that even i could understand. great to work with!!!!!

The process at the store for the purchase and all the way through the Geek squad installation was superb. Professional and knowledgeable. Would recommend highly.