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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 492 Showing 9,821-9,840 of 38,693 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Boys were the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation, placed on wall exactly where we wanted it. Perfect

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Exceeded my expectations!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t sure what to expect but, the Geek Squad guys were fast, knowledgeable & did an all around great job. They did a great job cleaning up after themselves too.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Good fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was excellent and very knowledgeable and professional

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Very Professional

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very professional and great ettiquette. They were very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks came over and did a fantastic job. Tv was placed how I liked it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Samsung T.V.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great television. Highly recommend. Would buy again. Geek squad did a great job mounting and setting up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Two very professional technicians!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team worked as such, neatly installing wall mount, TV and sound bar. Programmed one remote for Cable, TV and sounder! Both team members were polite and professional!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, professional and knowledgeable, what more could you ask for. These guys did an amazing job and answered allnof my questions thoroughly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    They used the mount that was already on the wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mount I already have fit the new TV so it did not require attaching a mount to the wall. They used the wires that were also already installed. They did have the TV working and show me how to operate it before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, timely service. Professionally done! Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick, efficient, and overall amazing service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did amazing. Very professional. Would definitely have them do more in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are the best! Always friendly, helpful and efficient. Thank you, Bryan & Kevin!! You did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Will definitely use again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience! Technician was punctual, everything went smoothly. Had my tv unpacked and mounted on the wall in no time. Very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad (2 young women) arrived as expected. They did a quick and efficient install of mounting fixture, then got the plasma tv mounted and working.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scheduled 2 TVs to be mounted, they arrived promptly and were very nice and knowledgeable. Put the TVs up in a good timing and even cleaned up any mess that was made. Would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great installation crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan and his crew are professional and knowledgeable. He has installed several items for me. Always on time and a pleasure to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Nisense

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 55" TV is great. The size for my wall is perfect. The clarity of the screen is amazing! This is an affordable TV and probably comparable to the other popular brands. The Geek squad did a great job setting up the flat screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who came were great! Did a good job, were super nice and knowledgeable, very friendly and efficient. Gave general suggestions about set-up and then paid attention to my decisions and made sure to set it up how I wanted. Then walked me through everything after the set-up to make sure I understood all the features.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad wall mount of 58 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and courteous, definitely recommend letting them do it with all their experience and guarantees

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Lack of customer service and courteousness.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will start by saying I am giving two star for this one appointment I had and not for the entire Geek Squad team as I have had an awesome experience with you guys before. On 12/28, The guys came with a very negative attitude to replace the TV that was mounted by the awesome team on 12/20 . Thank God they were at least able to to mount the TV right but were struggling and were all over the place. I requested them to try and mount the sound bar for me and one of the guy straight up said no without even letting me finish the sentence. He came up as rude in the beginning and said he is there to just mount the TV. No courtesy no politeness and no regards to the customer service experience. I felt like I have met a different team and not the Geek Squad as my experience with the other team was very pleasant. The previous team on 12/20 had offered to mount the speakers as I did not have the mount at that moment. but the guys who serviced my place on 12/28 did not even try to make an effort to be polite and at one point he even said he will stop the mount if I am not happy. I have never experienced it before. I am giving two starts and not one because he at least got the TV standing straight. Not a pleasant experience at all.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.