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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 495 Showing 9,881-9,900 of 38,693 reviews
  • Rated 5 out of 5 stars

    New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV setup was great. They took their time to get it correct and after installation demonstrated how the wall mount and TV worked.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having professional installation of our TV over the fireplace gave us peace of mind that it would be done properly

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent mounting Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all...The agents came earlier than I expected to mount and set up my TV which I truly dig. they mounted my TV and set it up with no issues.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    3rd Party was just "okay"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was expecting "Geek Squad". Instead, TV was installed by an outsourced 3rd party. They should up at the house with my new TV in the bed of their truck. Fortunately, there were no issues with the TV but was expecting something more professional. They were nice guys who did a good job. I had provided new 4K HDMI 2.1 cables. Only AFTER they completed the install did they tell me that they couldn't get one of the cables through the in-wall cable management tube. They setup my AppleTV device behind the TV just sitting on the mount. So far it's working fine but would have been nice if they had consulted me prior to making their own decision. The tube in the wall is 2 inches so there should not have been a problem with 2 HDMI cables. They were NOT equiped to handle this job. They could have easily fished the cables through but did not have the proper tools. Should not have cost me $250 for this job.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying a professional mount and having Best Buy install it is always a good idea I’m not worried about my TV falling off the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good one. Fits in the wall very perfectly. They did good job on the installation

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. Very professional. Arrived on time and hung my microwave over the stove in record time

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad installed my T.V very quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable! Has my TV mounted in under an hour.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 installers were fantastic. The cleaned up well and made sure they explained what they were doing and how to use the new equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service and Great Overall Experience!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bobby Rodriguez and his partner Dan from Geek Squad are amazing! They spent several hours at my house installing my TV and sound system. They were very helpful explaining how everything worked and recommending where to locate different components. They were also neat, friendly amd efficient. I was extremely impressed with their knowledge and service!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The geek guys were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys put up the new bracket and installed my tv. They connected my Roku and made sure everything worked well.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Were about 30 minutes late but hooked everything up very professionally. Were very anxious to give good service. Cleaned up everything very well. Gewat job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would do again in a heartbeat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team that came out was awesome. Very professional and knew their stuff. I couldn't ask for a better experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who installed this item for me was superbly competent and produced an outstanding product. He was prompt, organized and patient with explaining/showing me how the wall mount functioned.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    professional and polite installation. Very pleased with thhe two gentlemen.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 4 out of 5 stars

    TVs look great on the wall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my 5 TVs throught the house. They were professional and timely. One installer made a mistake and cut out some drywall where a beam is located. The dry spot was poorly covered.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and friendly. Installed as expected. Would use again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad Delivers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was done quickly and perfectly to my satisfaction

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my tv mounted they did a great Job And cleaned after themselves and asked if I wanted to save my box and I kept the box

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were excellent! They knew their job well, were very kind & friendly, & made sure everything was in working order before leaving! They hid the cable box & power strip professionally. Very courteous!

    I would recommend this to a friend