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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 505 Showing 10,081-10,100 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy To Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to put a tv in the family room, took my husband and his friend less than 15 minutes to install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    I love my Best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came out and installed it did a good job they were extremely fast and extremely professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great but go back to including installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was quick and seamless and they hauled away the box for me so it was great even though I had to pay for it which is the only thing that sucks so Best Buy needs to go back to including the installation with TotalTech.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek Squad was super nice and did a great job installing the tv mount. They were friendly and answered all my questions. I love that they clean and tidy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation incomplete, partially due to covid 19

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of the 75" TV in my sun room, along with the Klipsch speakers and Denon receiver was excellent and is performing beautifully. However, the 55" TV I purchased at the same time is still sitting on the floor waiting to be installed along with an Onkyo receiver. My cable service bill is for 2 TV's and I have only 1 operating for the past several months. Hopefully when the covid-19 restrictions are lifted, I will be near the top of the list to complete my installation. I already paid for the entire installation & components.....This project started in February and is fully paid for..........Thank you...Rolf Naumann

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great insights and advise along with the install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael gave great product recommendations as well as advice on the location of where to mount the TV. They even ran to a store to get us a soundbar mounting bracket as well.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Installation Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were very helpful & knowledgeable. Every question I had for them, they were able to answer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad All Star

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech support and installation team is amazing! Quite possibly the best purchase I made aside from the OLED tv itself. The Geek Squad came to my residence to mount and set up my OLED for me so that it was ready to immediate watching, and if I ever move they will come remove my mounted tv, transport it, and remount/set up my OLED for free!! Amazing perks to this well worth it additional service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV and stand install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a TV stand and they set it up, both the stand and the TV. Timely and thorough. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installed TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs did a great job installing TV mount. They were in and out in an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    If you want to save yourself some time...

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really is a great personal time saver to have professionals do it. My install guys were great. Very personable, and full of helpful information about the new products being installed.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Tv bravia

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good professional..very ongoing person talking and happy doing their job

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Wvan with Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents we prompt and very knowledgeable. Mounted our TV and connected too all our devices!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased in home TV installation. On the day of my install I received a phone call that they will be arriving in 25 min to install my television. The two geek squad individuals arrived on time to my place of residence. A big thing for me is that they both wore shoe covers. I definitely appreciated that. They asked questions about my tv mount needs and requirements. After we select the right height the work began. After they installed the mount and placed the tv they briefly reviewed with me how to use the television. All my questions were answered to my satisfaction. They even had the option to purchase a surge protector while since I did not have one. It was an easy transaction. The entire install was about 35 min.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad #1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek Squad where very professional and kept us informed all the way through the process and made great suggestion to make the installation seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and professional everything was perfect after they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. They identified that the wall bracket we purchased would not fit our sound bar and came up with an excellent solution on the spot.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was awesome and did a great job. Quick and easy, asked questions and was extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love my new tv, beautiful color ! Friendly service. Very good installation. In my family room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service! Came on time, heard my concerns and addressed them and extremely patient with my numerous questions. A techie I am not…lol!

    I would recommend this to a friend