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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 508 Showing 10,141-10,160 of 38,692 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great crew, excellent and professional work. I would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were quick, efficient and left the area clean.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted TV and all associated devices and TVs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They guys were completely professional. They socially distanced, wore masks, and covered their shoes before entering the house. The TV’s all came out great!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and showed me how everything works before leaving they were very professional and did a great job it took two but this tv was huge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the knowledge and helpfulness of the technicians. They had very pleasant personalities and were willing to explain everything to us

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed and connected by Geek Squad. As always they did great job and explained everyhing thwy did

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to work with and very good and what they do! I would definitely work with them again to mount more TVS

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Friendly Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad delivered and mounted our new TV quickly and hooked up everything and synced our remote for our cable service which was very helpful. Great Service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Happy with my TV and sound bar insatallation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV and sound bar installed as expected. Happy with work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. I have absolutely no complaints. I didn’t have to give any directions at all. They came in and got the job done. Thanks Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, professional installers. Cleaned up after themselves and answered all questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    made it work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted an aging plasma TV replaced with 4K QLED technology. The existing mount is part of an entertainment console. The techs moved the console out of its alcove about a foot, proceeded to remove the safety screws and attachment screws, and then lifted out the plasma TV. Mounting the new TV was more challenging, To properly fit the new TV required fighting with a bracket that made inserting the screws that screw into the rear of the TV a challenge. With some brute force determination, the installers made it work. I am glad I did not try it with my wife's assistance. They had the experience needed, I would have been very frustrated.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The Geek Squad Team ROCKS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad ROCKS! Very professional and made great suggestions!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would highly recommend this service. The installers were very professional and they did a great job. They removed all the empty boxes and left everything very clean.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job installing our new wall mount TV. The install had some challenges including running wire through, but the did a great job. They even cleaned up afterward.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a outstanding job an a short time very professional at all times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up and removal was exceptional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team who did the installation was excellent. They were very professional along with knowledgeable on the set up for my new LG TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    Handicap customers need additional help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    “Wishy Washy” on types of services rendered. Inconsistent. The television was mounted according to location I request. He offered to install something for a means of getting TV to electric outlet. Why didn’t he set up the Roku, when asked? I am handicapped, can’t walk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    POSITIVE VIBES ONLY :)))

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John & Lou arrived on time. They were very courteous, professional and knowledgeable. They demo’d how to use the remote controls and how to traverse through it all. Being a female, this was everything. They answered all my addl questions which gave me all the comfort level to enjoy my new cool SAMSUNG 65” inch TV Q60B QLED. Best Buy, you were represented well by John & Lou. Thank you guys for being patient and your expertise.

    I would recommend this to a friend