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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 513 Showing 10,241-10,260 of 38,693 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great experience with TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad successfully connected all my devices and were very pleasant to work with.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    First time using service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great setting up appointment and on time for installing and to top it off with a blink of an eye all done. Can't express how happy I was. Looks great and sturdy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents best service anything you need they will get it done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv on Wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only buy my Electronics from Best Buy and the only ones I trust to put it up on my wall. Did a great job in less time than I thought it would take.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great in home mounting service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers did a wonderful job mounting my TV above a fire place. They used alot of care and made sure it was even with the mantle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful to have my sound system back and connected to TV; techs were wonderful, answered all my questions, took extra time to make sure I could make it all work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely would recommend this service. It was excellent. The service guy was very helpful and professional. I’d say go for it. You won’t regret

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, loved how they mount the TV with gentlemen very respectful

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad mounted tv with a movable arm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleased with the service & they even returned to tweak a minor concern. Well done!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    85 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with my 85 inch TV. It is really good. The installer grumbled a little but it works fine for me!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed and connected by Geek Squad. As always they did great job and explained everyhing thwy did

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Geek Squad did not install my tv properly 1st time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had already paid to have my tv mounted when I bought the item. It was done poorly and in such a way that it blocked access to the cable box and electrical outlet once the tv was installed. I had to have a new cable box installed and had to run the electrical wire to an outlet near the floor. I don't know why you billed me an additional amount when the job wasn't done properly to begin with. I am not happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came to out up the Mount and tv was great. He helped with height and position of mount and was very neat and the tv is perfectly placed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad agents were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time and mounted a 65" Samsung TV perfectly over our gas log fireplace. We had a bracket that persented some challeges. It was tricky to determine how high the TV would end up over our mantle, given the location of the VESA bracket mounting holes on the TV and the adjustablility options on the bracket. They got it right, and it did not take them very long. Also, they were very nice guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    POSITIVE VIBES ONLY :)))

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John & Lou arrived on time. They were very courteous, professional and knowledgeable. They demo’d how to use the remote controls and how to traverse through it all. Being a female, this was everything. They answered all my addl questions which gave me all the comfort level to enjoy my new cool SAMSUNG 65” inch TV Q60B QLED. Best Buy, you were represented well by John & Lou. Thank you guys for being patient and your expertise.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were quick friendly and informative gave some good advice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was quick and friendly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my new TV, and set up everything for our viewing. He was helpful in explaining our set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best buy guys did a good job mounting my TV I was very thankful they were able to come within a couple of days

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad showed up on time and swiftly mounted my 50 inch tv to the wall. They took away my old tv to recycle along with all the packing material.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    First time user of Geek Squad Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They put the TV on the wall so fast and it was perfect; it's exactly where I wanted it. They showed me all the new features of my new TV and how to move the TV and mount easily.

    I would recommend this to a friend