Customer Ratings & Reviews

My second Samsung and still a fan! Just moved into a new home and worked with Geeksquad to mount my tv and install/configure my receiver and surround sound. Thanks again Best Buy!

Great job by the squad. Delivered and mounted and all hooked up

They were on time, efficient and professional. We've had Geek Squad service many times and is why we purchase appliances, TV, etc. with Best Buy.

Justin was awesome!!! Listened to what we wanted and made suggestions that we implemented

The 2 gentlemen who installed my TV were AWESOME. Very professional & friendly.

Geek Squad Tech Tahj and Mat were professional, courteous and experts at relocating my TV to another wall.

The agent installed and mounted my TV, explained the operation of my TV and remote in a friendly, professional matter. I was very happy with the service.

They did a great job on installing the TV. They put it up on a wall mount rather that the cabinet. . They did to push too hard for up and extras.

We got the LG OLED tv at Best Buy and got the service to have it mounted in our room. The staff who did the install did an excellent job. I got a reminder the day prior, a text when they were on their way. The did the install very fast, made sure everything was working and we know how to do the settings and use the remote, took away all the boxes and left the area clean. Well done!

While the installers did a great job installing, the rest of the process was “AN ABSOLUTE DISASTER!” Single biggest problem with Best Buy is their horrible customer service. Other than physically going in, there is no way to reach the actual store when you have an issue (and store employees confirmed this). When you call the listed store phone #, you are immediately pushed to a call center. When contacting the call center 2 (of 3) associates that I spoke with were unwilling and/or unable to address my issues. If the issue is outside the script they are lost. My first issue was a price match. Zero help from call center. I had to wait when I was back in town to then go back to the store to address. Store associates addressed the issue in 2 minutes. First attempt to install everything was met with a soundbar that never showed up. I was told it was out of stock. I ordered everything 3 weeks prior. I did come to find out that the soundbar “disappeared” the day before initial installation. Second attempt, installer showed up without the soundbar (asking me where it was). His “notes” did not include going to the store to pick up the soundbar. So I needed to go to the store and pickup the soundbar myself. Additionally, he was assigned as a 1 man job. The soundbar was being attached to a 77 inch tv, so i needed to help him take the tv down and put it back up. To his credit he reworked his schedule to come back same day to install after I picked it up. Bottom line, the store associates and installers were great to deal with. But Best buys glaring issues are in their logistics and call center operations. Their overall approach to customer service is severely impacted by their approach to underinvesting in those services.

Prompt efficient professional, only giving this review in the hopes

does the job well especialy when the geek squad hangs it

Awesome service from 3 folks and they were nice enough to move and mount the tv replaced.

The pleasant men had everything connected and the trash removed in a very short time. They were professional and thorough.

Excellent work. Very courteous and figured out a work around for setting up Mee Headphones with system. Thank you Geek Squad.

Great service quick professional installation highly recommend

The service technicians that installed my tv and soundbar did an outstanding job. They were very professional and guided me through the entire setup process.

Whenever we have a problem or issue with one of our purchases, the Geek Squad agents have always been very helpful in any way they can. It’s definitely worth it to purchase this Protection Plan. They are very kind, knowledgeable, courteous & friendly. Overall we are very satisfied with this protection plan.

Geek Squad installers knew their products and their knowledge was great. They answered all our questions and were clean and friendly.

After purchasing an expensive piece of technology, you want to make sure it will stay where it needs to be. I feel that it was installed with care and safety is taken into consideration too.