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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 534 Showing 10,661-10,680 of 38,694 reviews
  • Rated 5 out of 5 stars

    Arrived and set up in record time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a good job stting up and mounting my TV. Explained features and how to work through them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad, Batman!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were friendly and efficient. Did the job in a short time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very professional and helpful through out the process. They offered great ideas for future purchases and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV in time for the weekend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciated the work done by my Geek Squad technician, in mounting my TV. I already had the mount on my wall from a previous 55" TV, so that helped the technician get the new TV mount and the connections that much quicker. Afterwards, my technician was as helpful with helping me get this Smart TV up & running quickly. All has been working well ever since!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my T.V mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents was very friendly and mounted my T.V and connected fine the setup properly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Done as it should be!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my tv in a timely manner, were polite and professional and cleaned up after they were done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and Beyond Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was extremely pleased with the folks that installed my TV. I had purchased the wrong mounting bracket for use on a stone fireplace, and rather than tell me I would need to go get the right thing and they'd have to come back later, they actually went back to BestBuy to get the correct item. They then came back to my home and completed the job. Talk about customer serviced!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Would recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job with the installation of my television. It was done in less than 30 mins.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time & efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came over to mount the TV were super knowledgeable and helpful. They made the whole thing a breeze and were super nice to talk to! Really trustworthy and clean!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Does Great Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came out and installed my new Sony 75 inch tv. The install was quick and the tv i functions great. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentleman came in and were very professional. They did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a very professional job in removing my older, heavier tv and taking care with the 55 OLED to make sure it fit correctly and even used my old mounting hardware to avoid drilling more holes

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Exceptional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were professional and courteous. It took them no time to have the 65” TV on the wall. Another great job by the Best Buy Geek Team!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed the TV very quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the tilting TV mount very quickly and insured the area was completely cleaned to its original condition. The installation the next day after purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    On time, fast, and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two person team was punctual, respectful, careful, mindful of the area worked in, fast, and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy came and installed the LG QLED TV we just purchased on the wall in the living room. They did a great job and we couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heavy 8k TV installation new model that the guys were not familiar with. Didn't have all the necessary parts on their van to complete the installation. Had to read the instruction booklet myself to understand how to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service, nice men, several last minut changes were handled well.gave us good advice

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Mount Samsung 74" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted perfectly and swiftly according to my guidelines..

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Members were great - but value not all there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid $130 + tax for this service and the members were kind and nice and got the job done, however I would've expected wiring and setup for $130. they found studs in the wall, drilled the mount, and mounted the tv. had me confirm the tv worked and left.

    I would recommend this to a friend