Customer Ratings & Reviews

Guys were on time and great. Very Professional. Would use the service again and recommend Geek squad to any of my friends. Thanks Best Buy.

They did an excellent job with my tv Installation! It was a challenge because it's 65" and in a corner. They had it done in less than 20 minutes. I just need to arrange my equipment how I want it. I love it! Thanks guys!

The agents were professional and helpful. They installed both TV's but one thing they did install the mount to close to an outlet and the mount is leaning and will need to be fixed.

The agents did a top job setting up my 65" TV with a wall mount and an in-wall power cable accessory. Everything looks great when finished and very functional. The Geek Squad agents were friendly, professional and completed the work in short order and did a great job of cleaning up when they were done.

I paid $250.00 for installation of my new 65" Samsung TV that was installed in the wall mount on 9/9/24 upside down and it is slowly sliding out of the mount. When the contract guys left they told me not to touch or move the tv. I checked the wall mount without touching it and saw that it was coming out of the mount. I called & made an appointment for it to be redone with a new wall mount & scheduled for 11/4/24. I called 3 times & was told each time they were on their way - THREE TIMES. I waited NINE hours. No call & no show. I made another appointment and they told me Mon 11/11/24. I called after several hours waiting for a call of what time frame they were coming. Then, I was told the guy was out sick and possibly out for a week and they would try to get someone to my house asap. About 30 min later I got a call and they hope another team will come (1:21pm). Again, no show & no call. I have taken pictures showing that it is close to falling. All the wires are in my wall and it will cause a whole lot of damage to my house when it falls. There are two big construction projects near my house and they are blasting rocks that shake my house and neighbor's houses. This shaking is causing the TV to slide further down from the stim with one small bolt holding it. In addition, one guy from the first team did not have a hand UNDER my old 55" TV as they lifted it up off of the wall mount and the TV came crashing down on top of my glass-top credenza. I was going to give that TV to my family as they are in need of another TV. But, that is out of the question because it is now destroyed. Does anyone at Best Buy care?? I am in my 80's and have lost total faith in Best Buy. What has happened to this once wonderful company that I have been buying all my electronic products from for many many years?

The agents did a professional job installing my wall tv.

The agents mounted and set up my tv perfectly. They showed me how they would mount the tv and how they set up my tv. They were quick, efficient and cleaned up after they were done!

The entire process was outstanding customer service!!!! I appreciate that prior to the technicians arrival Best Buy sent pictures of the technicians. They mounted my 65” Sony TV to the bricks above the fireplace with ease. Also explained the precautions for mounting a TV to brick.

Fast and prompt service, came on time and answer all questions and concerns.

Good Job , just where we wanted it, timely the app let us track the progress of the installation crew… aweso e

Impressed with the quality of people and service. Can’t say anything more.

Two gigs installed the TV in a timely manner seemed very knowledgeable answered all my questions.

I had initially bought the wrong mount so the Geek Squad crew had to leave. I bought the right mount and a sub contractor came out the next day. On time and did a good job. Made me nervous watching one guy climb the ladder carrying a 55" tv to hang over the bedroom door, but he got it done.

I've had multiples TVs professionally installed by Geek Squad and this experience was no different. The agents were courteous, safe, efficient friendly, and knowledgeable. I would highly recommend their services.

Rob and Kody did an excellent job mounting my 75” Frame TV. They wore masks and booties and cleaned up any messes they had made drilling into the wall. They were professional and efficient. Don’t try this alone!

Quite possibly the best shopping experience! From the store to the installation, the team was wonderful. Knowledgeable, friendly, and skilled. Both of my new televisions look amazing thanks to the Geek Squad team!

I was very pleased with the skill and workmanship of the talented pair of Geek Squad guys. They accommodated my directions for height and position of the 55" flat screen. They deserve a bonus for their excellent work!

The Geek Squad mounted my new 75" Sony 4K UHD TV on my previously installed mount which I bought from Best Buy. The TV was balanced, level and even. The Geek Squad agents then walked me through the TV features and it's operation. They agents were professional and knowledgeable.

Keith and another Geek Squad member (sorry, forgot name) came out at the time promised, did install of Sanus bracket and Samaung tv, set it up and cleaned up everything. It was a great experience, definitely recommend Best Buy and Geek Squad!

The Geek Squad did an awesome job mounting my Samsung 65" Curve and is a good fit for my home theater. I've only had it for a week or so. I'm so happy with my purchase.