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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 564 Showing 11,261-11,280 of 38,692 reviews
  • Rated 5 out of 5 stars

    Technician was great: scheduling is terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leo the tech was great, installed The Frame and soundbar with care, detail and setup the devices after mounting. Scheduling Geek Squad is a pain. you cannot get ahold of the local office as there is only the central 800 #, mostly of reps who do not speak english well, details are then not transferred to the local agent and rescheduling begins. It took 5 attempts to get the last service scheduled.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. He was very helpful and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad done a great job on hanging my TV on the wall

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad did an outstanding job mounting tv moun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job mounting the new tv mount!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional worker thank you so much installer take his time to make sure the job is done right

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast professional installation! Would use them again!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Outstanding customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the Geek Squad to mount the tv's in my home. The did a great job. The gave suggestions on which level would best and showed me how to use my equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad guys were the BEST!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Techs installed my motorized wall mount device...on time...very polite & neat.....excellent workmanship....had not seen the wall mount unit before but did the work like real pros!. installed sound bar systems...perfect....got the new TV installed up and running. Two very competent polite knowledgeable men! Give them a raise!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Go Geek Squad!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was contemplating mounting this myself. For such a reasonable price, it was delivered and mounted by the Geeks. My way would have worked, but their way was sooo much better.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV Looks and Sound Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    70 inch TV and our wired sound system were installed perfectly with our receiver and all of the existing wires.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Another awesome install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, clean, and easy. My tech was great, in and out in under 30 min. Always a clean and nice install from the Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great suggestions on which tv mount worked best. the one we had did not work so we got the new one and was just as he had suggested

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Living color and the sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad technician were outstanding. Extremely knowledgeable, patient with my questions, arrived on time, and respected my home.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Difficult Wall TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once we got the appointment correctly set they got here on time. They were very courteous. But you have to be very very very specific with your instructions about the conditions for the installation. I had a brick wall, once I was able to communicate that to them they came prepared and did a good installation job. They also advised b4 hand that there was an additional charge, which was acceptable. The programming of the TV and soundbar was spotty they did the basics. Since I wasn't prepared to tell them what to install. They did the best that they could.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad install crew was AWESOME!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 guys showed up to install my new 82" tv and they were great. Very professional and courteous. I will definitely use them again and I recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wall mount is awesome you can move it right left anyway you want to enjoy your tv The geek squad are the best great clean install

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Super fast and great installation!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were able to accommodate my schedule and installed my tv exactly where I wanted it and installed it quickly. It was definitely worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad installed my TV and sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and set up my TV, mounted it and set up the sound bar also. They were quick, efficient, and very professional during the entire visit.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    A professional job well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came on time, mounted our new tv, and connected all our devices. He was very professional and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Installed my 65" Samsung RU8000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Very Knowledgeable and Helpful !!!! They also made sure that my Surround sound and Receiver was working Properly !!!! Very Friendly

    I would recommend this to a friend