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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 572 Showing 11,421-11,440 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and efficient technician. Did all the mounting and set up very professionally.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and knowledgeable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made sure TV worked and we knew how to operate. Demonstrated stability of installation. Answered technical questions about home wireless sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad did a fantastic job mounting my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad connected my tv after mounting it on my fireplace wall. Excellent work and stayed to explain everything to me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Solid mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels solid and holds my TV (55in). Install went smoothly. Only thing is it’s not the sleekest ever but it’s def fine for the job and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed TV above fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who mounted our TV were very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Exellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent service bery profesional arrive on time i can tell my friends about the service

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation. Technician was early for appointment and installed TV and provided great insight on how to use TV

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Still missing a wall wire cover piece

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and did a nice job with the installation. However he was out of the plastic wall covers for the wires. I contacted him a day or two later to ask him or another agent in my area to drop the cover by. He never returned my call. Yes I can drive across the Potomac to the Best Buy in Alexandria VA to pick up the cover. But should I really have to since I paid for the convenience of the installation?

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents planned and mounted two TV's expertly. They were very knowledgeable and capable and I'd look forward to having them back for another project.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    New Mount and TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech removed old tv and mount then installed new tv and mount. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that installed my tv were amazing and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys did the installation. Very professional throughout. I had a different mount I had purchased but they discovered it would not work. They were able to provide a suitable mount without having to setup another install appointment. They did a great job of walking me through the features after installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geels Squad set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and set up the programs and instructed me on use

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Greek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent moved the appointment up and installed everything as requested.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installation TV was excellent! Very helpful, took their time and highly recommend Best Buy for TV mounting.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For us lazy people

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I had paid for a combined service of running wires, connecting my TV with wires, and mounting the TV, I have to write this review several times. The service is worth it if you are lazy or can’t do it yourself.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came to the house and made recommendations on where to put my 75 in TV. They put it exactly where everything needed to be. Very professional and clean job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV nicely, set it up and also cleaned up the package...They did an outstanding job. Wish I can give them a 10 star

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    No title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best . Arrived on time, went to work and stayed to answer all our questions. Could not be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad worked quickly & efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv to the wall & connected it to Spectrum.

    I would recommend this to a friend