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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 574 Showing 11,461-11,480 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV / Sound System installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James L. from the Geek Squad was great. Fast and efficient installation and was very helpful and patient demonstrating the operation of my TV & Sound system. Great experience!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Nice quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan was super nice and knowledgeable, he installed the tv on the wall with a lot of care. He was tidy, fast, and friendly. Would definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TECH MADE US FEEL COMFORTABLE WITH HIS KNOWLEDGE AND WAS ABLE TO GET MOUNTING DONE IN THE AREA WE REQUESTED

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV Mount 77 inch OLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, very professional and left everything clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad did the job faster than I ever coul

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys quickly removed my old tv and had the new one mounted. I am sure this just would’ve taken me forever to complete and would’ve been a headache. Best purchase I could have made.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Geek Squad team worked well together.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installers were great. They explained how each device worked. They also offered to come back if i had any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The very best installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a fantastic job . Setup and installation was a breeze

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung NeoQLed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great and the picture is great too. PLaying my gaming systems on it and it’s amazaing.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad were excellent at mounting TVs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent. They were very good at mounting and centering TVs. Answered my every question and were extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men who delivered and set up my Sony television were great! They were professional and efficient. I am very pleased with the work they did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wall Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy did a great job with our wall mounts they were patient with the adjustments I asked for and had good customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was efficient and fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV, set up all my services and helped me with all the new functionality. They were efficient, very friendly and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Timely, professional service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A pleasant, knowledgeable person did the job. He explained as he worked and did everything as I preferred. I actually requested the same man from a tv mount 2 years ago!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The entire install process went very smoothly....it certainly met expectation....

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and Professional Installation. 5 Stars....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite and professional techs. We are very happy with the quality of the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Fixed TV Bracket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent! Tightened the mounting bolts and made sure tv was anchored properly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV mounted on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman was on time, courteous and quick in television up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad a Must for TV Set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We can not thank Mario Morales enough - he was so patient with us and went over set up several times. There is so much these tv's can do these days - there should be a course on this! I would definitely recommend this set up with the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was perfect. Quick, friendly. Worth me not getting frustrated doing it myself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent human

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not have a Geek install. I had a outside technician who was fabulous! My mount had not come when he initially arrived and he agreed to come back later, which game me time to go buy one from Best Buy. While it was extremely disappointing that my local Best Buy had 16 of them but ordered mine from Chicago, I was pleased with the level of service I received from the technician!

    I would recommend this to a friend