Customer Ratings & Reviews

The Geek Squad technicians arrived on time. They were able to use the existing mount to avoid drilling additional holes in the wooden mantle. They hooked everything up quickly.

Takes effort but results are the ultimate outcome-- I pay $200 + tax for total tech and get Greek squad services. I haven't had to use much but make sure you ask and use what geek squad services are provided otherwise you won't get much out of it

Keith and another Geek Squad member (sorry, forgot name) came out at the time promised, did install of Sanus bracket and Samaung tv, set it up and cleaned up everything. It was a great experience, definitely recommend Best Buy and Geek Squad!

Matt was great! Showed up on time and had the TV mounted and operating in no time.

They guys arrived early and on time. They were very quick and efficient. Very professional but weren't robots. We had a good conversation during setup which made us trust them even more.

This tv is amazing. Best buy has great credit programs! I was able to purchase this TV with 5K credit due to a big sale and I had received 10% back on my credit for future purchases.

The agents did a professional job installing my wall tv.

The mount is exactly what I wanted it to be it actually moves around my TV and makes it better for my TV experience!!!!!

Geek Squad installed the 65” TV pretty quickly. They were very neat and cleaned up after themselves. They even put my old TV where I wanted them to put it.

I had initially bought the wrong mount so the Geek Squad crew had to leave. I bought the right mount and a sub contractor came out the next day. On time and did a good job. Made me nervous watching one guy climb the ladder carrying a 55" tv to hang over the bedroom door, but he got it done.

The agents mounted my television where I wanted it then connected my devices and made sure everything was working properly.

Service proffessional, is professional, couteous and knowledgable in our efforts to be as prepared as possible he quickly addressed the challenge and had our new tv installed and working very quickly. We were most pleased and satisfied.

The Geek Squad mounted my new 75" Sony 4K UHD TV on my previously installed mount which I bought from Best Buy. The TV was balanced, level and even. The Geek Squad agents then walked me through the TV features and it's operation. They agents were professional and knowledgeable.

Agents mounted television and soundbar Very professional, went above and beyond to explain what they were doing and made sure everything was working properly.

Quick, fast and reliable and friendly. Would highly recommend geek squad. From setting up the appointment, to the follow up with how the service went, they have been superior in their customer service.

The squad were very professional and quick. Answered all questions asked and deminstrates how things work.

They were on time, quick, and professional. They cleaned up their work area before they left.

Amazing people. Considerate and funny!!! Explained everything. We’re quick and timely. J can’t say enough good things.

Great job wall-mounting my new 55" TV, making all the necesary connections, and giving me really clear instructions for using the TV.

Hello Best Buy, It's unfortunate but the TV mounting and installation on 7/13/23 was not completed. The Best Buy crew (Tyler and Michael) that came out to my home on 7/13/23 to mount a TV and install in-wall power ran into an issue with a support cross member inside the wall. They couldn't fish all wires down the wall because of the support cross member and couldn’t come up with a reasonable solution so they walked away from the job and suggested that I hire an electrician or contractor to complete the work. Now I have two holes in my wall, an incomplete job and the installation crew washed their hands of all responsibility to complete the work. FYI - I had a Pre On-Site inspection on 7/6/23 so if there were any issues about installation, mounting of the TV or in-wall power, they should have caught it then on 7/6/23 during the Pre On-Site inspection. I returned to Best Buy on 7/13/23 at Santana Row and spoke to Kyle Supervisor. He gave me a partial refund on the in-wall power installation. However, I still have two holes in my wall, an incomplete job so why should I be held responsible for an incomplete job that Best Buy promised they could perform. Again, I had a Pre On-Site inspection on 7/6/23 where suggestions were given on things they could and could not do (i.e. couldn’t install in-wall speaker cables, couldn’t install full motion TV wall mount etc.). They inspected the wall and everything was okay. There was no mention of any issues from Best Buy Adrian that they couldn’t install or complete the installation of the in-wall power unit. Furthermore, I noticed online it states the in-wall power installation was cancelled, I didn’t cancel any work! The installation crew ran into an issue and that’s the reason for the in-wall power cancellation. On Friday 7/14/23 I called Best Buy support and spoke to Steven concerning my issue and after approximately 1 hour was referred to David Supervisor. David and I talked for approximately 15 minutes then he referred me to a Store Manager that he mentioned would call back later that day. However, I didn’t receive a call from the Store Manager. Here’s a few suggestions to complete the work. Have a highly experienced Best Buy employe come back to my home and complete the in-wall power installation or reimburse all cost to hire a contractor to complete the in-wall power installation. Furthermore, my overall rating of the work performed is justified because the work promised by Best Buy was not completed! Regards, Anthony K Arrington