Customer Ratings & Reviews

Courteous and professional. But I do not like your off shore call center, you need to go back to the old way of doing things.

The two Geek Squad members who installed my new Samsung QLED Q90 were very professional and did an amazing job! Thank you!

She was professional and a Game of Thrones fan. What better way to have your equipment set up than by a person who understands why you need perfect installation

The agent did an excellent job installing the television. I am very satisfied.

The agent did a great job with wall mounting my TV and adding wall concealments to two TVs

The two men who delivered and installed our TV, were very safe, careful, and very professional. They did an excellent job.

Agent mounted the Samsung TV and set it up very quickly and very well.

Very professional and knowledgeable rep. Arrived on time.

The agents were very professional and helpful. They helped mount and connect my devices with no problem!

The technician (Devlin) mounted my speaker to my TV, which was already mounted to the wall.

Mohammad was the guy who came and mounted my TV. He was excellent and very detailed. Would definitely recommend.

The agents mounted the TV, hid the cables (power too, but it's $50 extra) and made sure everything was connected.

Technicians were extremely efficient. Final product gives a very professional apprarance. 10/10 recommend this service.

Good job by Geeks , except one of the TV" in the bedroom comes on by it self when watching the new 70 inch???

It’s a very strong & well-built wall mount that has smooth and sturdy full motion capabilities. My 75” TV is HEAVY! This mount is up for the job! It is expensive, you can find much cheaper mounts in a lot of stores, but if you spend a thousand or more for a TV, wouldn’t you want the peace of mind that it’s not gonna fall of the mount or break off the wall? Use a stud finder, bury those bolts in the studs, and you’ll be good!

We have always had good Geek Squad service, but this team was exceptional! Very courteous, knowledgeable and organized! This team worked so efficiently together and took the time to answer all questions in a very understanding manner. Just the best we have ever had…and we’ve had a lot!!!! Nicholas headed up the team..there was a gal, I wish I could remember her name and a trainee, which they really were great teachers for the trainee. Simply the best team!

I ordered the Geek Squad, you know, the ones that work directly for Best Buy and drive vans around that have a huge Geek Squad logo on them, usually driven by tech that have been trained by Best Buy to represent their brand, but to also be sure customers are being serviced by people who know what they are doing and have been vetted by Best Buy. Instead, what I got was two guys that showed up in a pickup truck, walked up with a 40" cheap TV in their hands thinking it was mine. No Geek Squad truck and certainly not Best Buy employees, I think the guys who came to install the 86" TV I already had where hired by Best Buy from Angi's List or one of those other handy man websites. The guys were very nice and professional, however they didn't have a ladder which they needed and they could only mount the TV. The problem was, I ordered other services to hide the cords and to install an electrical outlet behind the television, they were unable to install either and ultimately, my TV was mounted crooked too. Don't get tricked into thinking you're hiring Best Buy employees trained to do the work and I spent over $600.00 dollars hiring them. I could have found someone to help me if all I wanted was to hand a TV. Super disappointed and hope this review warned you of what to expect if you think you're paying for the services of trained Geek Squad techs, shame on you Best Buy.

The two young men that showed up at our house did a great job. They were very knowledgeable very respectful. Even helped us navigate through some of the apps.

The squad came in and made everything look clean and neat. They were very knowledgeable and even showed me how to work my ROkU

This is a great mount, as it can be moved in any direction. Geek Squard did a great job clean neat and professional.