Customer Ratings & Reviews

The team did a phenomenal job and was extremely kind! Answered all my questions and just did an outstanding job

I am extremely happy with my recent purchase of a 75 inch LG smart tv. From purchase delivery, to mounting the Best Buy team was courteous, knowledgeable and most of extremely professional. I am extremely happy with my purchase experience.

Three guys can and mounted the TV. They said they would not do electrical (which was not explained to me at the time of purchase) and that translated to an access point right next to the outlet which allows the power cord to run behind the wall then out of a hole and into a plug. It looks stupid. They also did not reconnect the Apple TV, Ethernet, or sound bar even though the sales person said they would. There appeared to be a power struggle between two of the installers—so I suspect we could have had everything reconnected, but the “manager” was demonstrating that this service does not have to be done unless explicitly cited in the contract. Overall, I am not happy with the tv setup by geek squad. The most important part for me was mounting, so I can say that I am happy that I did not have to do that part by myself. I guess I can make corrections on the wiring down the road.

The agents (Jimmie and Robert) were very courteous and professional. They ensured all devices were connected. Genuinely surprised how little time the installation took.

Dave is an excellent installer and professional. He really does a great job and looks out for the customers best interest.

Geek Squad was prompt, on time, and professional. They did a great job handling my tv and wall mount. Everything went well. I was glad I elected to have them install everything. Would definitely recommend Geek Squad for this service

The product installation went well. One of the Geek squad members (I think the younger one) stated he would vacuum the place before leaving. However, he left my place quickly moments later without vacuuming. I thought it was strange until I realized he left a pin from his vacuum cleaner lodged in my wall socket (picture below). He ran off before I could realize anything was wrong. That is unprofessional and causes a safety hazard for anyone who might try to take it out.

You guys sent the best team to my home! I am so grateful for that! They were professional, efficient, and very helpful!

The Agent that came was polite and informative. He hung our tv and made sure to clean up after himself. He took a lot of time to make sure we were aware of how everything worked which was great. Excellent service and would highly recommend.

Geek squad left a perfect set up for movie night. Great job!

Very friendly, explain situation, cleaned up after the job was done. They made sure the job was done before they left, cesar even called me to make sure that everything was ok.

They are punctual, working fast and clean the listed TV install a working with all the remote controls programmed.

Quick setup, but was really no more than plug and play. They used to spend time walking through menus and adjusting settings for optimal performance but now just unpack, attach cables, and be sure there is power.

I am a technician myself so, i tried to be understanding when my technician was late. Unfortunately as time went on, I just felt like he was unprofessional & inconsiderate. He called at 10am & said he was going to arrive at 12pm. At 12:35 I couldnt get a hold of him & neither could the customer service representative. She stated she put in the notes for the tech to call when he is on the way so i can make sure i put my dog up. Around 12:50pm he got back in contact with me & stated he is behind. I stated that its not a problem, just let me know when you are on the way so i can be aware. He arrived a little after 4pm without a phone call or text, luckily my dog was inside or who knows what would've happened. Now the installation: The space was clear for him. The entertainment system was pulled at least 4-5 ft away from the installation area. It was clean & he has plenty of space. I specifically asked him to put my tv at a certain height, due to the furniture & the way we would be watching TV. He proceeded to tell me that "you dont want that" & does what he wants. After they mount the TV he offered to connect my sound system I told him its fine i got it. He insisted because he was late. He wanted to do it to make up for his tardiness. He also asked for a broom so he can clean up the debris off the floor where he had drilled in the wall. I went out my way to grab the cables out the garage & the broom. 20-30 mins later he claimed that he couldn't conncet my system because those are the wrong power cables that I gave him. "No problem" i said, "ill take care of it". I Walked them out. When i walked in the living room the entertainment system had been pushed against the wall. I walked over & pulled it off the wall. The debris was still all over the floor & on my tv mount behind the tv. I have removable wall plates where you can put the wire in the wall to hide cables the didnt use that. Cable management was garbage, The clean up was non-existent & what puts the icing on the cake is that the power cable for the sound system was already in the electrical socket so i don't know how they couldn't plug the other end into the sound system. Very disappointed in the overall out come, i felt like my time was wasted. At the end of the day the only thing that was satisfying was that the brung the right TV. What a shame. Your technicians need better training & whats the point of making me grab all this extra stuff just for you to still not do what you insisted you wanted to do.

The two gentlemen who mounted my 65" Samsung The Frame TV were super professional and quick. They arrived as scheduled and took great care with mounting the TV above my fireplace.

These people did an Awesome job. I appreciate the time they took to explain, setup, and answer all my questions. They deserve highest recognition available

They did a great job installing and answering my questions.

Installation was quick and easy. The technicians were very knowledgeable and helpful. They hauled away the old TV as well. Great Experience!

The agents set up the 98 inch TCL TV quickly and set up all our devices. They were friendly and extremely helpful.

Absolutelt totally impressed with the service. Chris and the techs kept me informed of their arrival, and made sure everything was done to my satisfaction. I cannot imagine better service.