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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 632 Showing 12,621-12,640 of 38,693 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great TV mounting service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV, hid the cables (power too, but it's $50 extra) and made sure everything was connected.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my TV and were very professional and very careful not to damage anything. Gave a quick lesson on using the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well pleased...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service and technician. This guy was quite helpful and informative.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad did an amazing job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my tv perfectly, they also had an additional mount that my tv needed. This service was very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Positive experience. Set up was flawless and complete fast and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV INSTALLATION AND SET UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job with the installation and set up of my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3rd party installer was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great. Fast efficient and neat. They did well.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Wonderful job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful job and very professional people , gentleman and very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Knowledgeable and expertise.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys mounted the TV and attached all of the devices that we needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed FrameTV quickly & thoroughly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gage and his co-worker did an amazing job hanging my FrameTV and explaining the product. They explained the product and it's accessories very thoroughly while simultaneously being minimally invasive as we worked from home. They set up the product and within an hour we were using the TV. We appreciate them and their time/knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Effortlessly mounted television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE the Best Buy Geeks. I have multiple sclerosis and without the Geeks, I would have never been able to mount my new television. They do everything so effortlessly. They are always well prepared and have awesome attitudes. I have used them numerous times and they have always been extremely friendly and supportive. Keep up the good job Geeks!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted to perfection all the components and tweaked it to perfection

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 2 out of 5 stars

    Worst experience!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    320676746 Paid $400 to get my 55 inch tv mounted on top of a fireplace. 1. Placed the order online but the date didn’t save so had to call them back to pick a date and I lost my slot that I booked 2. Paid the extra fee to get specialized mounting but the tech (not a geek squad member) arrived with no tools for a stone wall mount 3. Had to call Geek Squad almost 5 times to get all of this straightened out as they could not cancel while the order was in progress. 4. Had to place another order and cancel the original so at one point I spent $800 while waiting for my refund 5. Finally the tech arrived and says my Mantel Mount TV Mount is something that won’t fix as they are scared of being liable for it being falling off so they sell us a mount on the spot (for some reason they had a mount on them) 6. Asked for a compensation for this horrible experience and they gave a $75 gift card for all the waste of my time they caused. 7. I would go with someone local the next time..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great mount, as it can be moved in any direction. Geek Squard did a great job clean neat and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    74" TV mount swapping. Professional installation and programming

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service, friendly, cleaned up nicely. The only reason I am rating this 4 stars is they did not put any of the cables/cords behind the wall. I was told the cable company would handle that which was not the case.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Nice flush wall mount and in wall power.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a great job with the installtion and setup. Very knowledgeable and took the time to answer all of our questions.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Job...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that put the TV mount and TV up did an awesome job. The TV works and looks great!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Wall Mount TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite and did explain how everything works. Fully knowledgeable about the TV

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad are very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and worked quickly. Also, they suggested the solution to give us the best result.

    I would recommend this to a friend