Customer Ratings & Reviews

Absolutelt totally impressed with the service. Chris and the techs kept me informed of their arrival, and made sure everything was done to my satisfaction. I cannot imagine better service.

I got Samsung TV a month ago. My family and myself love it. We enjoy it a lot!

Suggested a better mount option. TV mounted perfectly. Everything tested prior to leaving. Squad members courteous and friendly. Timely

Friendly qualified agents and everything is organized and clean. 100% recommended.

Geek Squad agents did a fabulous job. They did the mounting, connecting, set-up, downloading and provided instructions. We couldn't be happier. This is our first smart tv.

The whole process from start to finish was outstanding. The techs arrived in the window and had no problem wearing masks in our home being our daughter is sick.

The agents that came out were really awesome. Perfect installation. Really helped me understand my new system.

Showed up on time and did a great job very polite.

Great job installing mount and hanging 85" TV. Connected all my devices and setup everything for me.

The agents were very kind and friendly. They mounted my tv and connected all my devices in no time. They left my tv up and running.

The 2 agents mounted my Tv and connected all my devices. They leveled it and made sure it was on point. I’m very satisfied with the install.

Could not have had a better experience with the two technicians who hung my 85” tv. Very professional, courteous and very knowledgeable.

The agents mounted my TV. Nice guys. Good job! Very quick!

The guys called ahead of delivery. They were skilled at installing the tv mount and connecting all of our devices. They really took the worry out of this purchase all together.

This has been absolutely the WORST experience ever and I’ve even work at Best Buy and have never heard of such a situation. I don’t ever plan on doing a service with Best Buy Geek Squad ever again. I purchased a 75” Samsung Tv as well as a mounting service. Both services were scheduled to be done 11/30. I’ve had to reschedule and move my entire day around 4 times in span of three weeks and still can’t get the services done. I finally received my tv last week but still am having issues with mounting it. I have multiple email confirmations and the last email I have was for December 14th (I’ll include a screenshot) yet they don’t have it in their system. I’ve talked to multiple people as well as two supervisors and they all say the same thing. They can’t do anything to actually help aside from suggesting to reschedule. For one of the days I scheduled for my tv to be mounted and delivered I physically seen the geek squad truck parked outside across the street from my apartment in the grocery store parking lot. I waited to receive a call and never did however from what I was informed it was left in some notes that a phone call was mad and they had no access to the building. I watched them drive off and never contacted me. It also does not help that the number that’s left on the app and given out is geek squad call center. They don’t have any direct contact with the actual geek squad service teams that are going out to do the services.

They sent two Geeks to hang my 55" TV. Mounted it nivcely on the wall. I had to call them back to organize the cords and it looks much better.

My technician was AMAZING. He asked me everything I needed, while he was there. Listen, however also gave advice when needed.

The crew was very professional and courteous. They made sure all my questions were answered before they left.

85 inch T.V. Needed their skill in mounting. The 2 members of the Squad knew from the beginning, what their job was and it well and it works perfectly and hung on the wall beautifully. Also answered any questions we had,

Brain and Nate are very professional and went above and beyond. They clean up their work space and program all my remotes and inputs into tv. Explained how it all worked. Sony 75” tv looks awesome and works great.