Customer Ratings & Reviews

wepuchased a open boxtvfirst time we were not happy with color on picture then we took back to store and tv went on sale so we purchsed a new one much happier with new one.

Very happy to have your team install and connect our TV. They were very professional and informative.

The guys that put the TV mount and TV up did an awesome job. The TV works and looks great!

We chose to go thru a 3rd party delivery and installer because The Geek Squad appointments were so far out. We had no issues. They were on time and quick.

The work was awesome the installer was professional and precise

Very helpful and knowledgeable! Made installation quite easy.

Ron and Tammy did an excellent job getting my new wall mount installed and made sure that it was mounted exactly how my wife and I wanted it.

The Geeks installed our 65” TV perfectly. I couldn’t ask for better. They were very professional, quick and cleaned up after. I highly recommend them.

Total Tech Support is a great buy. They mounted my televisions and did a great job. I highly recommend them for all your electronic set up needs.

Cody did an excellent job of mounting my TV and explaining things. Thank you!!!!!

I bought the Samsung s90D 83 inch tv. When I got it home and mounted on the wall I noticed the screen was warped. I contacted support and arranged for an exchange tv to be delivered and the defective tv to be taken. A few days later the delivery guy called when he was out front of my house to ask if it was mounted on a wall. I said yes. I then got a call from customer service stating that my appointment had to be rescheduled since i hadnt paid for any install labor. There was absolutely no instructions saying not to have it mounted. I was annoyed to say the least. At that time i went ahead and paid the $270 to have the moving guys unmount the old and mount the new. That was two weeks ago. Today on November 23, i was scheduled to have the tv switched out. First thing i noticed was two different appointments. One was set for 7am-11am for the damaged tv to be taken down and the new one put up. Unfortunately, the second appointment was scheduled for 930am-130pm. That one was for the deliver of the new tv and removal of the old. It was obviously a logistical error on best buys part. The first person showed at 730am but all he could do was take the tv off the wall. In and out in 5 min. He asked if he could come back the next day but i said absolutely not. It needed to be figured out a made right today. He said to call him when they dropped off the new tv. The new tv was delivered at 1030am. The dropped off the new and took the old. They were in and out in about 5 min. They didnt make any effort to visually check the tv for any issues cosmetically or in function. They also left without monting it. I admit that i didnt think about checking the tv untilafter they left. I called the technician that is supposed to mount the tv. He said he lost his other tech that was assisting him. It would be a few hours before he could get back to mount it. That was at 11am ish. Havent heard from him since. I noticed on the Best Buy app that my appointment went from 7am-11am up to 3pm-7-pm. ALL DAY IVE BEEN WAITING. I understand that things happen. I get that. However, this entire process from the start has meen chaos. Im sorry but with the amount of money ive spent for the TV and this service this process has been RIDICULOUS. I feel like there should be some kind of compensation for the unreliable execution of what i figured should be a pretty cut and dry service. If you use the best buy service Im sure you will have no issues. My words of wisdome though is to warn you not to be surprised if thigs dont go according to the plan.

Wonderful i love the way my tv is mount at the wall next to my window omg i can believe it thanks to the greek people

Geek Squad installer set up was quick and easy! TV was installed with no wires showing, Tech did a outstanding job!

Very professional . Installed my TV quickly. Good job .

Really professional job. They took the time to make sure that we were comfortable with the operation. Well worth the cost.

We had a small credenza located TV relocated to a wall mount, (as we were having a LARGE TV wall mounted in its place). And while the desire for as little protrusion into the room was expressed, the use of longer mounting bolts that our Agent had on hand, thus required SPACERS to offset the back of the TV from the mount . . . intruding into the space an extra 3/4" . Why did we didn't simply find shorter mounting bolts, I can't say why, nor was it explained to me. Noticed only after the fact, and may have to simply redo myself when I can locate 4 shorter properly threaded bolts.

The people who assembled the package was very knowledgeable and creative.

The agents were very professional and helpful. They helped mount and connect my devices with no problem!

The agent did a good job of mounting the TV. He measured and centered everything very well. I just wish the wires were straightened better and I would have given a 5.

They came in and installed the mount and tv with no problems. They were in and out in less than 30 min and they did a great job!