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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 650 Showing 12,981-13,000 of 38,693 reviews
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Started as a 5 star experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great--clean, efficient, great installation. They rapidly ran through the operation/set-up of my new TV and the next day I find myself without TV service--can use DVR but not live TV. Have contacted Comcast however this was not an issue before my installation. Cable service runs through a receiver and I suspect there is a cable incorrectly connected as a TV in another room is no longer working now and it was functioningnthe day before this installation. Been reading a lot of books while waiting to get TV service back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Job was well done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a wonderful job mounting my last two TVs

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The geek squad installed my TV very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to my components. They were friendly, and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad installed tvs quickly and offered advic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted one new tv and remounted 2 other tvs. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FIVE STAR REVIEW FOR THE GEEK SQUAD!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Rep was SO nice! Did a GREAT job mounting my TV. And Also cleaned up the mess of cords behind my TV. He even had a BETTER cord mount the the one I purchased in the store! (I paid this & got a credit for the Store purchase! He also followed up afterwards & made an extra tip to my home to address a connection problem I was having!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Awesome TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV mount. Very sturdy. Fits most TV sizes. Looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was very efficient!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to all my devices. Great job doing so and no mess left behind. I'm very happy with their service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    As expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went smooth. They came measured and installed with. I problems. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fine, efficient installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad servicemen did a fine, efficient job of installing my 65 inch TV using the heavy duty, pivoting rack that I had purchased from Best Buy. They were very pleasant and cleaned up thoroughly afterwards. This was an installation on a concrete wall, so drilling into it took a bit of time. They also hooked everything back up (FIOS and other devices) and showed me how to use the new system. I was very satisfied. While the installation was not cheap, I would definitely use them again in a similar circumstance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sarah Joseph T V mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleased to the service I received from the guys, they were so knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men who delivered and set up my Sony television were great! They were professional and efficient. I am very pleased with the work they did.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Top-notch technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ages came in remove the existing TV and install the new TV they were very efficient very polite and very quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents not only mounted the two TV's but spent a lot of time making sure that we knew how everything worked. Excellent service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad did it all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did it all. Install, set it up, explained throughly how things operate. Saved me hours of aggravation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Execellent service. Knowledgeable technician. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were fast, efficient and thorough! They set it up without making a mess and showed me all the cool features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was efficient and fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV, set up all my services and helped me with all the new functionality. They were efficient, very friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Boss mode

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were polite, crossed all the t's and dotted all the I's, great job no prob

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad performed tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was perfect and works great in our home.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Steve SPI

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Techs were very quick and professional! The other cool thing was they hauled all of the packing materials off.

    I would recommend this to a friend