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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 38,692 reviews
  • Rated 5 out of 5 stars

    Professional and quick

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin and Austin was very professional and pretty quick with the whole set-up. They were Awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted by tv and looks so much better!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was mounted quickly and professionally! Looks great and most of the wires are consealed behind the tv. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV wall mount

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys knew what they were doing and made sure TV was working smoothly via wireless connection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome crew

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, took time to make sure TV mount was straight, and TV rested properly on the mount. Very impressed with the crew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job. I was very happy with their work. They cleaned up the area when they were finished too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very polite and professional. He even took the time to explain his work. Very happy with the service he provided me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too high priced

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tv is a great size, good quality but you can get the same with a lower priced tv. still learning to maneuver well but most of the features are things you’d rather check on your phone. i understand the price is for its features but they’re not touched. I use my tv just for streaming and watching. if you’d like to check the weather, get sports news apps and other stuff you can do on your phone but would like on a big screen then this might be it for you. I’ve also only had one real glitch on the screen as far as picture wise, shown in attached picture. and sometimes if you don’t exit out an app before turning off the tv, it give you a playback error when you turn it back on. problwm fixed by holding or double clicking “home” button and click down to close app when task manager pops up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Super fast TV install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an excellent job!! The placement is perfect and I received exactly what I asked for. They went above and beyond for me! I appreciate.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very poor customer service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The actual mounting process was quick and efficient. The installer had to mount it into cinder block wall. He did that well. My complaint is with the installer. I told him very clearly where I wanted the TV to hang. We discussed which wall would be best. It was to be mounted in the corner of the room, so we had a couple of options of which wall the mount should be on. We all agreed on the wall. After it was mounted, it looked terrible. The arm of the mount was too short to position the TV where I wanted it. One side of the TV goes into the window draperies and looks terrible. When I expressed concern at how bad it looked, the installer blamed me and said I picked the wall. When I again demonstrated where I wanted the TV to be, he told me I picked the wrong mount and the arm was too short to reach out where I wanted the tv. Again, we never saw the mount at the time of purchase. It was added to our purchase and was brought with the installer. When I said I was unhappy and could he please move the mount to the other wall so it would hang where we wanted, the installer just replied a flat out NO. He then said we paid for only one installation, we picked the wall and he would not move it. Shortly after, he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ever

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice guys very professional was sad to see them go !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BIG AL'S GIANT TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GUY'S FROM THE GEEK SQUAD WERE GREAT INSTALLING IT. THEY WENT ABOVE AND BEYOND!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very quick to install my TV.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents from Best Buy mounted my 83” TV in no time. This is the second one I have had and have had no problems whatsoever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done a great Job mounting our TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes I was very pleased with their expertise and how everything went smoothly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad did a great job; I am very satisfied. Didn’t take long, and the warranty/service is good. Glad I didn’t have to mount the TV myself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounted and installed!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very satisfied excellent customer service Bestbuy sent their best guy :) to get the job done awesome job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing my TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two geeks that came were friendly, smart and did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jessie and Bree from Roseville Best Buy Geek Squad mounted two TVs with LG sound systems. Absolutely terrific.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad was awesome.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the tv and connected it easily to my WiFi and apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV nicely.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents service was exemplary. They were very professional, detailed and knowledgeable. They mounted my 75" Sony Smart TV just right with no errors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Make it easy

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know I could have done the install myself and maybe in 3 or 4 days would have been watching some tube.....Geek Squad came and I watched Hockey that night.....guys you rock.

    I would recommend this to a friend