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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 680 Showing 13,581-13,600 of 38,692 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed and set up my tv quicklyTati

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tati, my Geek Squad rep, was wonderful. She got everything installed and set up. Knew everything and was very professional. Couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, the guys that came to our home were on time and very professional. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was spot on, they didn't wast any time and were very professional and handled the job quickly and it looks great and they set everything up and I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great group

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed two televisions and were very clean and neat. After installation they were good about explaining the various features.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Smooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was perfect. The installer was on time, professional and very thorough.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Television mounted on the wall looks great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician mounted the television on the wall. He did a great job. After he was finished he explained the features of my new tv.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Quick TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV quick and easily! Glad I purchase Geek Squad services.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and perfectly installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best install experience ever. Late arrival was offered and appreciated by me. Quick install, Perfect look and instructions given.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV mounting service through Best Buy is great. The install team is very well informed and you can tell they care about what they do.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    GSquadA+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent communication on schedule. Professional team.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Geek squad did lots of installs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Best Buy…. little pricey but love products and customer service is patient and helpful

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best Buy’s A install team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install team was professional and friendly and they did a great job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    $49 install is a great buy. Have your equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have every plan Best Buy makes I'm sure but the plan that allows me 24/7 online support and $49 install is by far my favorite feature. My only issue with the install was that the mount I had previously purchased elsewhere did not work with this particular TV but they said they had one on the truck and I could buy it for $70, twice what the one I had cost, but I needed it installed then. The mount does not come out from the wall or swivel or tilt and it makes it impossible to get my hand behind the TV to insert HDMI cables. My bad for not knowing all mounts won't work with all TV's.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable service person. Installation was done professionally and quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV / Display Setup and Mounting, up to 55"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my TV to all the mounts and it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work!! I was extremely pleased with the service.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    My request was handled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with geek squad was timely, clear and my need was met. I didn't give it 5 stars because there were long holds between activities and I was muted consistently during the call.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Fantastic TV Mount to Furniture...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex and his partner did a Fantastic TV Mount with Furniture...Thank you...

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great mount!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Home Theater Agents did a great job installing my Samsung QLED TV with this mount and it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice mounting stand. Easy to put up and get tv on it.

    I would recommend this to a friend