Customer Ratings & Reviews

Bought for the bedroom! Incredible! Chef's kiss!!!

TV was mounted on bedrooms wall and they set the Tv up after mounting. Then made sure that it was working properly.

The two guys that came where pretty good they left pit a few details but overall the servise was great.

I love the geek squad they are professional courteous and very knowledgeable of many products and very clean

Agents connected my TV as per my required place. and they are so friendly.

I told the salesclerk and showed photos of the two areas I wanted televisions hung on my walls with no visible cords. I was purchasing a smaller set and wanted a larger one I had already bought hung. I signed the receipt and left. Several days later the Geek Squad installer showed up and told me I had only paid for one installation, and even with that he was unable to install the televisions the way I had requested, and that I needed to reschedule. I decided to hire a licensed electrician to hang both sets a few days later. The sets were hung beautifully but I noticed there was a lot of cellophane on one corner of the newer TV. It turned out the newer TV had a small crack near the right edge and it wasn’t cellophane after all.. I had to wait several more days for a son to come and remove the TV from the wall to exchange it. Once inside the store I was made to feel embarrassed by one of the managers. I felt like I was being examined as if I was on the old ‘Perry Mason’ TV show. He refused to exchange the $400 set and said the box was in too good a shape for the television to have been damaged, I returned the set a few days later from the installation, and that the Geek installer had no notes regarding the condition of the TV set. I countered that the Geek installer said he couldn’t install the TV and never opened the box! In essence he inferred that I was a liar and was trying to scam the store. I have spent on purchases several thousands of dollars from Best Buy since the 1990s and still have the receipts, but this obviously will be my last major purchase from Best Buy. It was a terrible and embarrassing experience!!

Setup well but didn't connect Ethernet and one of the HDMI devices.

Did a great job and was very professional throughout

It took a while because the technicians were very careful about where to place the Samsung FRAME on the wall. Very professionally done.

The two men were great very knowledgeable and super friendly. Job was done first class had two TVs done cleanup and fast.

The agents where great. They asked me where exactly I wanted my TV. They didn't complain when I asked them to move a it a couple inches. Very nice and understanding. Good job guys.

The Geek Squad mounted my TV's to my complete satisfaction

The agents managed to mount my TV above my mantle with only an 1 1/2” to spare !

It wasn't an agent with geek squad but a 3rd party contractor. Reason was my TV would be installed over the chimney. He did an awesome job and explained how to use the TV and soundbar.

Very happy with this service. Ormano and his partner did a great job mounting my 65 inch OLED. Will def use this service again.

The guys were nice and friendly the knew what they were doing

Great service! Did the job, cleaned up and was on his way. No complaints and will get install again from Best Buy!

Guys were awesome and quick! They showed me how to move it carefully.

The team was fast and knowledgeable and showed me how everything worked, excellent service!

The 2 guys that installed my TV were AMAZING! They were extremely polite, Covid covered, smart and fast. They offered a few things to make things easier on us.