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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 704 Showing 14,061-14,080 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent went above and beyond with the mantel mount, not an easy one!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Hassle free installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was quick, clean and professional. Wires were tied up and hidden. Very happy with the service we received.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable service person. Installation was done professionally and quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad For TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend going through geek squad for installation. Great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad gentlemen are absolutely fantastic. Very knowledgeable, provide important recommendations and insight, and are transparent communicators. I’ve continued my loyalty with Best Buy solely because of the geek squad and Colonial store personnel.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were fast & everything functions excellent. Would recommend them to anyone needing professional installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV WALL MOUNT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS TV WALL MOUNT WAS VERY EASY TO INSTALL (USING THE GEEK SQUAD)AND WORKS GREAT IN MY LIVING ROOM AREA.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were nice and helpful and answered my questions clearly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Squad did not finish the job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents modified my TV and connected it to most of my components however, two components were left unconnected. They said they would return with a piece of that they needed when we gave them a call. We gave them a call on several occasions, but received no response. Further, the remote control is not working to this full extent; we will bring it in for evaluation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service guys were awesome! They do great work!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Tv mount install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed a tv mount in my living room wall exactly where I wanted it placed. Did an amazing job and looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Job Zack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zack was excellent!!! Extremely knowledgeable and professional. A very good representative for Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. They came mounted the tv. Walked us through all the smart functions. And were done quickly. Also cleaned all debris.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Professional Installation--Very Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great having the two Geek Squad members mount my 75" TV. They moved my old wall mount to a better position for the new TV. They had a tough time getting the ARC connection to work while they were here, and ended up connecting with an audio cable. After I had the TV a while I was missing the surround sound features and tried an HDMI cable again in the ARC port, and it worked just fine. I think it had something to do with the TV, not the installers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and crew. Very satisfied with all answered questions and help.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    A routine job done quickly and competently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came they installed very quickly. It was a straightforward job but they seemed competent and were quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice video. The geek squad was great. They were fast and and showed us how to operate new features. The also cleaned up the area around the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Set up went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad knew everything required...very professional. I am pleased that their service was available.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    they came, they saw, the mounted it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks arrived looked at the wall found the studs, put in the screws, mounted the TV and best of all showed me how to use it!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best, they just came back today and took the old ones down and replace all of them except two.

    I would recommend this to a friend