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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 711 Showing 14,201-14,220 of 38,692 reviews
  • Rated 5 out of 5 stars

    Geek squad was efficient and fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV, set up all my services and helped me with all the new functionality. They were efficient, very friendly and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 1 out of 5 stars

    Horrible Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The company that came to install was great and tried their best to compensate for the mess Best Buy and Geek Squad created. Geek Squad did not come it was a third party. We purchased our 75 inch was told they were coming to install on a Wednesday as well as picking up and disposing 2 other TVs. Wednesday came they did not install nor did they take the TVs to dispose. We gave specific instructions that the 2 TVs were large. They came saw the TVs and said they were too large and were not going to pick up. I called waited hours to get someone to reschedule me for a Sun. Sunday came they picked up the TVs but still did not install. Install was moved to Monday. Monday came and without notifying me they rescheduled for another day. At this point I’m beyond furious and just want a refund. My husband works for Walmart and could have gotten a better deal but but decided to pay a little more bc the TV was supposedly in stock. After requesting to speak to several managers and NEVER getting a call back after being promised I will NEVER shop at Best Buy or add on Geek Squad. Worst experience!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad mounted tv on wall, hiding cords

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time assembly. Quick and accurate technician. Helpful

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great mounting of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV mounted beautifully over fireplace. Can watch from j=kitchen and anywhere in family room. Would recommend geek squad install.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installation was quick and accurate.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted all my TV's as requested and did a fantastic job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and courteous installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the installation work. They showed up on time and their work was clean and neat.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was mounted, tested and was square/level on the wall, perfect installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv instillation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All expertly performed. Installation was carefully done.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very professional, timely and respectful. Great to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    That was fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the picture, features and sound. Geek squad made it all work perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad Up!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service. Very efficient , professional and knowledgeable..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, fast, & clean service! They were done in less than 30mins.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician installed my TV very quickly and efficiently. Thank You Geek Squad for your help

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    mount tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents did a great job, i really am pleased with the outcome

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service by the crew!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler and Fabrizio were excellent. They mounted the TV professionally and with care.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong tv mount good price I installed it without any problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised pictureclear connects to audio visual system

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent and the techs were professional would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. They made everything work in 1 hour.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and courteous installation. Came ahead of time and completed the task with no issues.

    I would recommend this to a friend