Customer Ratings & Reviews

Technicians arrived promptly after first giving me a call. They took all precautions and follow protocol due to the Covid 19 pandemic. The mounting of the TV wall bracket went smoothly without any problems. After the TV was mounted the tech showed me how to use the remote and explained the different functions of the remote. I'm satisfy with the installation and the professional way that the Geek Squad handle this project. Thank you.

I purchased this television because of a low vision issue, and the result is very positive as it relates to enhanced vision, viewing and overall experience.

The guys that came in to set up and mount my 65 inch ROKU TV were super professional and very friendly

The mount works great with my tv easy to use and mount the tech did an excellent job of installing

I love the mount haven’t got any complaints geek squad really wowed me on there installed friendly, fast, and efficient

Competent team and very great full to utilize the service as they made everything quick and easy and operational.

Holds really well especially a 85” tv definitely recommend

excellent install. very prof. steven and his partner were great.

The agents removed my old tv and mount and installed the new larger tv and mount

Great job in reasonably short time of excellent setup including having on hand a few needed parts to make everything work even better.

the agents connected and mounted my tv they set it all up for me

The Best Buy techs who installed two TVs were above and beyond great. Chris from our local store is very seasoned. They kept our home clean, and handled any obstacles successfully (like wide stud placement and an in-wall HDMI cable that was stapled to the studs with no movement). They were positive and knew their stuff. The TVs are lined up properly and the techs even explained how to use them and messed with the settings for best picture quality. I would highly recommend this service!

Very happy with this purchase. Works perfectly. Easy and simple to use

Great job by tech. Very efficient and friendly. Would highly recommend

The guys who mounted my TV we’re polite and professional. Would use them again!

In contacting "Best Buy" and "Geek Squad" I thought I was contracting for the services of your uniformed and store based service personnel. Instead, what you provided....without notice to me....was a subcontractor. I had seen two trademarked "Best Buy" vehicles in our neighborhood and deduced that these would be the personnel providing us the requested service. By contracting behind my back for subcontractors to do the work you deprived me of doing my own price comparison and shopping among other providers. I was expecting to pay for "Geek Squad" services...with the technical expertise and ACCOUNTABILITY that attends working with store based employees. You deprived me of that essential aspect of our contract. The personnel YOU contracted with were courteous and installed two tv mounts and one of our soundbars. The second soundbar required that we go online and find a part. We were told to simply 'call back' when the part arrived. We ordered the part and it was delivered within a day or two after the initial service. I texted the number provided and was told that "they were servicing another customer and would get back to us". Of course they did not contact us again. Had these folks worked for your store, it would have been a simple matter of contacting management. However since you created another layer of accountability for these services I decided to avoid the confrontation and arranged for alternate servicing of the one remaining soundbar. I intend to cancel my yearly maintenance program. It was deceptive of you to lead me to believe that I was contracting with "Best Buy" and "Geek Squad" when in fact you were subcontracting my requested service. I would not have agreed to this. You created a situation where you obtained a profit on subcontracting a service that I could have obtained on my own without your layer of profit. That is a deceptive business practice and one that terminates my previous good impression of Best Buy and Geek Squad.

He mounted our tv and answered all our questions. Very friendly and knowledgeable.

Had geek squad on two different occasions To mount and install televisions. The guys were friendly and helpful.

The appointment was an easy setup & technician was pleasant an informative

Geek squad is dependable, very professional, fast, on time ..