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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 731 Showing 14,601-14,620 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad mounted my TV and showed up early and did a fantastic job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best tv installation EVER!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a tv I was terrified of, screen was so thin i felt like I could break it with a thought. We called Best Buy to have it installed over our fireplace. Ron and Rasheed were amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    I bought the TV wall mount service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The job was done Professionally.... I bought the kit and the service. They showed up actually when they said they would.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stupid easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came out, replaced my old TV and had me connected in no time! Totally worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time, asked about mounting location and viewing. Clean, neat installation and done in professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best installation team ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the best installation experience ever. BestBuy was on time with the installation and communicated consistently days before and day of when they'd arrive. Installation was quick, effortless, professional and the team was very helpful to help get my tv setup and started. 10/10 service experience I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service on time did a great job beyond my expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV mount but difficult to install. Best Buy installer was very challenged and had to return a second day to complete installation so make certain you have an experienced installer. Being able to lift and lower TV makes a huge difference in the room aesthetics and TV enjoyment. A bit expensive mount but very happy I purchased it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Teto & Justin, east Omaha store, are the best!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hubby and i are techno illiterate, so we REALLY appreciate the Best Buy Geeks! We finally bought a digital television, so we may watch Netflix in our bedroom. (We have Dish, so the analog televisions just never give up! Relegated that analog tv to the guest room.) Justin & Teto explained everything to us, and even helped us decide we really didn't need a sound bar or extra speakers. We enjoy this new tv. We are going to ask for Justin & Teto next time.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install team on time, neat, fast, professional- I was pleasantly surprised & will definitely use again. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Awesome Install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV mount and they come install. Can’t get any better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad went Above and Beyond!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek squad was Awesome. They did a great job installing up our new TV. But they went above and beyond! We had a new dining room fall being installed and our 2 dogs got out accidentally. The Geeks were quick to volunteer in the search and helped bring our pups home. Thankfully they helped us! We'd give 10 stars if we could. They were very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected it to all my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Greek squad installed tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So quick and polite !! Great job Geek squad was very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected everything. Great service crew. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service on time tv minting and installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv efficiently and fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your two employees were awesome. They had my tv installed above my door in a very short time. They even showed me how to hide the cords. In this small bedroom, I wanted it so I can lay in bed and not have to use pillows to watch tv. I hated adjusted my body so I could watch tv that would be mounted on a side wall. They also cleaned up and were so great at sharing user information.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very professional, timely and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    JimL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mounted it myself no problem understanding directions

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech support paid for it self have used it on 3 install already no issues to report on time and friendly

    I would recommend this to a friend