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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 732 Showing 14,621-14,640 of 38,693 reviews
  • Rated 5 out of 5 stars

    Recommend to all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much thanks to the installers as the original mount that we purchased did not support the spacing between our studs but they had a secondary mount from SANUS that was installed and held beautifully. Would recommend this to friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This install had problems. Third party installer dropped the ball. Geek squad solved the problem, came out and did an excellent job on the install. The TV locked up during setup and would not reboot. What did Geek Squad do? Found that a new TV was in stock at the store so they finished the rest of their scheduled installs, picked up the TV and returned after normal quitting time to get us up and running. Can't ask for better service than that. Thanks guys, your the best!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    install mounting brackets and 65 in tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful job. polite, professional, knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that came from geek squad were really helpful and informative! They mounted the tv quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, Friendly, & Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have benefited from the Geek Squad on several occasions and every time they’ve come through in a timely fashion. Each time I/we were excited and eager for their help. And each time it was better than we hoped and more all inclusive. Each tech eagerly shared their knowledge and got us up to speed quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Terrific service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with installation though need for repeat visit. Installers being proactive in solving problems we are having with the tv!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting the TV to the wall was done with ease by the professionals of the Geek Squad. They did great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 TV Installations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeksquad representatives did an excellent job installing 2 Samsung 65” and related Sonos surround sound systems. They represented themselves & Best Buy at a high level. Very qualified & knowledgeable. Effective & efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the mount and TV. Very friendly and knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Up with the tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad mounted our tv so quickly and we love it.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Marco is amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marco did an incredible job installing. He is professional, polite, and very respectful of his customer and their home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Everything working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted it and connected components. It took 2 months to get everything working and I think that is unreasonable. The geeks know what they are doing and worked hard to get everything working. One thing has ruined the job hfor me. The cables in back of the TV are a mess, some cables still have the blue tape on them. It is an eyesore and it will be difficult for me to fix.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Always Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a tv to be mounted and Bestbuy came and showed me where it was going to be placed and was up in a flash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best money spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am always on social media telling people to get the geek squad, and buy their appliance here, it's such peace of mind to not have to find reliable fix it people, these guys are always so good, service is so worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install of currently owned tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation crew from The Geek Squad did a great job installing my current tv.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    T.v

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice person did job good he get a 10 from me was on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and great instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician arrived on time and got our TV set up on the wall mount very quickly. Also he got us hooked up on our WiFi/internet and helped us learn how to use our new TV. We are in our late 60’s so we would have had issues doing this ourselves.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried that it was a 3rd party installer but they did a good job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were excellent and courteous in the entire installation. Very fast and efficient and set up all programs and connections for us.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV bracket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bracket works great and the install was perfect. It looks very good and clean.

    I would recommend this to a friend