Customer Ratings & Reviews

Worked perfect for our over the fireplace tv mount.

The guys that came were wonderful. Very professional and helpful. You need to keep them around.

On time great work and knowledgeable It is truly worth the money

I bought the Samsung s90D 83 inch tv. When I got it home and mounted on the wall I noticed the screen was warped. I contacted support and arranged for an exchange tv to be delivered and the defective tv to be taken. A few days later the delivery guy called when he was out front of my house to ask if it was mounted on a wall. I said yes. I then got a call from customer service stating that my appointment had to be rescheduled since i hadnt paid for any install labor. There was absolutely no instructions saying not to have it mounted. I was annoyed to say the least. At that time i went ahead and paid the $270 to have the moving guys unmount the old and mount the new. That was two weeks ago. Today on November 23, i was scheduled to have the tv switched out. First thing i noticed was two different appointments. One was set for 7am-11am for the damaged tv to be taken down and the new one put up. Unfortunately, the second appointment was scheduled for 930am-130pm. That one was for the deliver of the new tv and removal of the old. It was obviously a logistical error on best buys part. The first person showed at 730am but all he could do was take the tv off the wall. In and out in 5 min. He asked if he could come back the next day but i said absolutely not. It needed to be figured out a made right today. He said to call him when they dropped off the new tv. The new tv was delivered at 1030am. The dropped off the new and took the old. They were in and out in about 5 min. They didnt make any effort to visually check the tv for any issues cosmetically or in function. They also left without monting it. I admit that i didnt think about checking the tv untilafter they left. I called the technician that is supposed to mount the tv. He said he lost his other tech that was assisting him. It would be a few hours before he could get back to mount it. That was at 11am ish. Havent heard from him since. I noticed on the Best Buy app that my appointment went from 7am-11am up to 3pm-7-pm. ALL DAY IVE BEEN WAITING. I understand that things happen. I get that. However, this entire process from the start has meen chaos. Im sorry but with the amount of money ive spent for the TV and this service this process has been RIDICULOUS. I feel like there should be some kind of compensation for the unreliable execution of what i figured should be a pretty cut and dry service. If you use the best buy service Im sure you will have no issues. My words of wisdome though is to warn you not to be surprised if thigs dont go according to the plan.

Made it very easy to hang up our new 75 inch to. Handyman had no issues while installing

The agents mounted both TV's and hooked everything up as needed. They gave clear instruction on their operations.

Best buy service support was very prompt and hung my TV really fast and accurate

Good mount. Very easy to install. The directions are great

Works as designed easy install good price point also

nice, prompt, professional and answered all m questions.

Great professional service very knowledgeable of the TV and made sure the mounting was perfect and done to my liking

These guys were GREAT!!!! Very professional and friendly. I would highly recommend Geek Squad for TV mounting!!!!!

Nice Geeks showed up on time friendly fast & did great with my new install & delivery

Very good and professional. Explained thoroughly and completely

The agent hung my television. He was organized and professional

The team was super professional and great at what they do

He was excellent and so helpful. Helped mount a TV for us and set it up.

The crew mounted my TV and connected all my components up showed how they operated

I had an in wall box and tv mount. The installer was very professional and made sure everything fit correctly. He went above and beyond.

JJ and her colleague did an excellent job mounting a Samsung frame tv. I had ordered a wall box to mount the control box of the frame tv but it was too big for the space behind the tv. JJ came back after a week to make sure that the control box was properly installed after I ordered a smaller box.